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Aspire V15 Nitro VN7-591G Webcam is not Working

LukasV15LukasV15 Member Posts: 8 New User
edited March 2019 in Nitro and Aspire Gaming
Hello
On the Aspire V15 Nitro VN7-591G-51CY laptop
webcam is not working. I changed this Webcam. The same problem The device is not found in the Device Manager. As if it didn't exist. I tried to reinstall USB drivers via Device Manager. Bios has been updated. Nor did it help. There is no possibility to turn on this device in Bios. The web camera looks like a non-existent device. I apologize for my English. Thanks for Help :-)

FAQ & Answers

  • MaClaneMaClane ACE Posts: 35,626 Trailblazer
    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™

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  • LukasV15LukasV15 Member Posts: 8 New User
    Hello Maclane.
    1 and 2 driver equals answer.
      The installer did not detect any Intel® RealSense ™ 3D camera on this system. Installation has been completed.
  • MaClaneMaClane ACE Posts: 35,626 Trailblazer
    The 2 drivers are different:
    15.33 and 1.4.27
    Have you tried the 2?

    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™

    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • LukasV15LukasV15 Member Posts: 8 New User
    I tried all of them
    Same answer. Not exist Webcam.
  • MaClaneMaClane ACE Posts: 35,626 Trailblazer
    Go to the Device Manager and check to see hidden devices and see if the camera is displayed.
    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™

    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • LukasV15LukasV15 Member Posts: 8 New User
    Camera is not here.I have Hidden device displayed.Slovak Language sorry. But Webcam device is not here.I now what you think. See Picture.
  • MaClaneMaClane ACE Posts: 35,626 Trailblazer
    Use AIDA64 to verify that the camera hardware is identified and post here.
    AIDA64: https://www.aida64.com/downloads

    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™

    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • LukasV15LukasV15 Member Posts: 8 New User
    Here is complet report from  AIDA64 + Fotto from Device Manager.
  • LukasV15LukasV15 Member Posts: 8 New User
    Please Idea ? :(Thanks :)
  • MaClaneMaClane ACE Posts: 35,626 Trailblazer
    Download a Linux distribution ISO such as Ubuntu and run live mode to try to identify the webcam and make sure the problem is not physical.

    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™

    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • LukasV15LukasV15 Member Posts: 8 New User
    I Have Linux Mint Live DVD
    Report from Device Manager ist here.     https://we.tl/t-bUdrCEsKOP
    Same problem. 
    https://pt.webcamtests.com/ webcam Not detected.



  • LukasV15LukasV15 Member Posts: 8 New User
    Help ? Pls ?
  • MaClaneMaClane ACE Posts: 35,626 Trailblazer
    Is your device still under warranty?
    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™

    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
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