How do I fix my scanning to PDF?

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Firecracker
Firecracker Member Posts: 1 New User
edited November 2023 in 2019 Archives
Help! My printer/scanner recently broke and I purchased a new one of the same make and model. I have successfully set it up for printing and copying; however, when I scan I get a black page with a red head liner stating 'missing PDF file.' I am technology illiterate and ready to throw them all out of the window. I have a chromebook if that helps... please any information is needed.

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  • JackE
    JackE ACE Posts: 44,593 Trailblazer
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    Is this perhaps a Brother printer/scanner? What model number? Also what is your ACER chromebook model number. There are many Brother printer scanners and probably just as many ACER chromebook models. Jack E/NJ 

    Jack E/NJ