My Acer Predator ph317-52 won‘t turn on

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Thelegacy
Thelegacy Member Posts: 7

Tinkerer

edited November 2023 in 2019 Archives
The question is WHY does that happen with my Predator helios 300 ph317-52? , i had pretty much so many laptops before , but this one is gonna make me go crazy , because i don‘t understand why my laptop won‘t turn on , i bought this laptop from Germany 5 months ago , so far i had this problem for 4 Times , i asked for a new one , but the problem is still there!!

i had Thinkpad , Toshiba , Dell XPS , many more but i have never seen something like this , all of my laptops last for more than 4 years with ZERO problems.

now lets figure out i mean i just need to know why does that happen to my laptop , the laptop is ON but the screen is black , afew days later the screen runs normal again i tried this on 2 of them the same specs same company aswell , can someone explain to me WHY?

@egydiocoelho

thank you in advance

Answers

  • Commodore_1995#
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    Hi!
    When you said that the notebook does not turn on, did you mean that there is nothing on the screen, or that the led and battery power do not light up?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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  • Thelegacy
    Thelegacy Member Posts: 7

    Tinkerer

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    The Notebook is running normal but the screen is black , the led also works fine , i can even press Capslock or Numlock and light works fine aswell.
  • Commodore_1995#
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    OK! have you checked if the image is displayed on an external monitor? Have you tried resetting the internal battery?
    https://www.youtube.com/watch?v=NfhgnxUJoZo
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Thelegacy
    Thelegacy Member Posts: 7

    Tinkerer

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    I tried Baterry reset method / Ram Method / Hard disk Method , but nothing works for me , the more important thing to me is to understand why is it happening , so i can avoid anything wrong , 
  • Thelegacy
    Thelegacy Member Posts: 7

    Tinkerer

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    Yes i do have an external monitor and i did that method aswell but nothing works aswell, the weird thing is , this happened to me many time in those 5 months but this time is weird
  • Commodore_1995#
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    OK! Have you tested each ram individually? Is your notebook still under warranty? Have you checked that this button is being pressed?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Thelegacy
    Thelegacy Member Posts: 7

    Tinkerer

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    What is this button actually?
    actually i tried pressing on it but i didn‘t feel like its a button or so 

    memory method i have tried this one

    and yes my laptop is still under warranty but i just wanted to know the problem so i can avoid anything in the future , another question if i opened the ram and HDD section does that effect my warranty?
  • Commodore_1995#
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    This button prevents the notebook from connecting correctly if it is not pressed properly!
    If there is no warranty seal on the ram and hd compartment screws, it does not violate the warranty as long as you do not damage any parts!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Thelegacy
    Thelegacy Member Posts: 7

    Tinkerer

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    Prevents the Notebook from connecting to what exactly if you please can explain to me!

    about the warranty seal on the screws , do you mean that the screw it self have some kind of blue color on the end of it or something else? , i mean how does it looks like , im afraid that something went wrong with the warranty!

  • Commodore_1995#
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    If your screw has a different color from the others, I suggest you do not open the notebook! However, manufacturers today allow users to upgrade their notebooks without the warranty being violated! I suggest you contact acer technical support in your country to see if the opening of the notebook violates the guarantee or not!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JohnCena
    JohnCena Member Posts: 460 Seasoned Practitioner WiFi Icon
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    If you see the user welcoming screen open task manager and run explorer.exe. And open cmd write shutdown /r (restart command) If this issue happens second time it can be your fault(sorry).