Acer Nitro 5 AN515-52-512J WiFi Driver

MichaelScott
MichaelScott Member Posts: 6

Tinkerer

edited November 2023 in 2019 Archives
Hey guys! I have a question in regards to the WiFi driver for my Acer Nitro 5 AN515-52-512J. When I bought it from the store, it had a Windows 10 Home (testing version) installed, which worked perfectly, but unfortunately I never thought of checking the installed drivers.

After I got it, I reinstalled Windows as I have a license for Windows 10 Pro, so I wanted to use it. Afterwards, I installed all drivers, however, the WiFi drivers now started acting out in a pretty odd fashion. Sometimes, if I download something, it drops to 0.1 kb/s or just loses connection altogether, then it comes back within seconds and resumes downloading at high speed, then goes back down and so forth. This never happened on the initial version of the Windows I bought it with, so I'm assuming it has to be a driver issue.

The thing is, on the Acer official website, there are 2 choices for the WiFi drivers, namely Intel and Atheros, and I'm not sure which one is the correct one. I've tried them both, and just Intel seems to function, but in the manner I said above, which loses strength and even signal.

I've tried anything I could think of / found online, updated drivers, reinstalled them, but it's still behaving like this.

The driver I'm currently using is Intel® Wireless-AC 9560 160Mhz (20.120.1.1).

Do you guys have any tips or ideas as to what I can try or do? Thank you so much!

Best Answers

  • MichaelScott
    MichaelScott Member Posts: 6

    Tinkerer

    Answer ✓
    I think I finally managed to fix it. I accidentally installed the Qualcomm Atheros driver since it was on my model's drivers list, and when I saw it isn't working, I went with the Intel WiFi one, but forgot to uninstall Atheros. Thanks for your time and help guys!
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Answer ✓
    Good to have solved!
    Accept the answer and mark as resolved to close the topic and help others in the forum!

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Answers

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Good afternoon MichaelScott !

    Ever tried to update directly from the developer's website? -> https://downloadcenter.intel.com/product/99446/Intel-Wireless-AC-9560
    Are you connected to the 2.4Ghz or 5Ghz network?
    Have you tested in other networks behavior?



    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • MichaelScott
    MichaelScott Member Posts: 6

    Tinkerer

    MaClane said:
    Good afternoon MichaelScott !

    Ever tried to update directly from the developer's website? -> https://downloadcenter.intel.com/product/99446/Intel-Wireless-AC-9560
    Are you connected to the 2.4Ghz or 5Ghz network?
    Have you tested in other networks behavior?


    Heya and thank you for your answer!
    Yup, I did install it from the developer's website, and that's the driver version I'm currently running (the latest one).
    Not particulary sure as to whether 2.4 or 5Ghz, but prior to the OS reinstall, it never acted like this.
    And yes, it behaves the same regardless of the network or router (except for LAN cable).
  • MichaelScott
    MichaelScott Member Posts: 6

    Tinkerer

    Any ideas? :S
  • WFox
    WFox Member Posts: 7

    Tinkerer

    Do you live in a residential block or in a place with a lot of people nearby? Could it be that other routers are using the same wifi channels.
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Download a Linux distro like Ubuntu and run it in live mode and make sure the wifi connects normally.
    What release version of your Windows 10, 1803 or 1809?

    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • MichaelScott
    MichaelScott Member Posts: 6

    Tinkerer

    @WFox - nope, quite the opposite actually.

    @MaClane - Windows 10 Pro, 10.0.17134.
  • MichaelScott
    MichaelScott Member Posts: 6

    Tinkerer

    edited April 2019
    Is there any particular software that can monitor my network activity for a bit and show the logs as to what's happening or why it suddenly gets disconnected then reconnected at least? Maybe I can at least narrow it down based on that. I've googled it and tried a bunch of different ones, but none worked as intended in this regard. :(
  • MichaelScott
    MichaelScott Member Posts: 6

    Tinkerer

    Answer ✓
    I think I finally managed to fix it. I accidentally installed the Qualcomm Atheros driver since it was on my model's drivers list, and when I saw it isn't working, I went with the Intel WiFi one, but forgot to uninstall Atheros. Thanks for your time and help guys!
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Answer ✓
    Good to have solved!
    Accept the answer and mark as resolved to close the topic and help others in the forum!

    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!