My 2-month old Spin 1 (Spin 111-32N-P2V2) is experiencing screen freeze.

Crackers
Crackers Member Posts: 3 New User
edited November 2023 in 2019 Archives
My 2-month old Spin 1 (Spin 111-32N-P2V2) is also freezing completely and need to turn it off and restart each time. I also would rather not do a reinstall / factory reset. I have tried reinstalling VGA video and audio drives as per Aspire's similar problems (Acer-endorsed fix), but this has not fixed it for the Spin. The screen freeze is particularly bad in Photos, but has been doing it in other programs such as Google Chrome. (The issue has been going on since c. March 12.)
Any suggestions to solve this would be much appreciated.

Answers

  • Hello! Have you checked if there are any drivers with problems in the device manager? What is the bios version? This user said that the touchpad is freezing, see: https://community.acer.com/en/discussion/551998/have-a-constant-problems-with-my-new-apin-sp111-32n-freezing-touchpad
    If so, go to the bios by pressing f2 as soon as you turn on the notebook and switch the touchpad function to basic and test!
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