Predator Helios 300 G3-571 Headphones jack not working, march 2019

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rg007
rg007 Member Posts: 4 New User
edited October 2023 in 2019 Archives
This happened after the latest windows update 

I am not sure that its a software problem or a hardware problem,
my headphones jack is not working, i tried plugging in headphones and speakers and nothing was recognized 
i have already tried few ways like updating sound drivers under device manager. 



Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
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    As this hasn't worked, you can try system restore to a previous date.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • XdxD
    XdxD Member Posts: 1,583 Community Aficionado WiFi Icon
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    By Windows Update, do you mean March 1 KB update or Windows 10 1809 build update?
    Trying to do my best here - Your happy Predator owner =)!