High temperature on Acer Predator Helios 300

Soupyy_
Soupyy_ Member Posts: 28 Troubleshooter
edited November 2023 in 2019 Archives
Hey guys, I have an Acer Predator helios 300 and I've been getting really high temperatures. When I play games I usually get up to 96 degrees Celsius on my CPU in predator sense. How do I fix this? I have a Cooling pad but it doesn't seem to be helping one bit. I also get 70-79 degrees Celsius when the laptop is charged and i'm watching youtube. Please help. I don't want to reset my PC because I don't want to loose my files. I noticed this when I was getting low frames in video games like Star Wars Battlefront 2 EA. (Just noticed the heat quite recently.)
Product Name: Predator PH317-51

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder

    This post will help you with how to deal with high temperatures.



    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Soupyy_
    Soupyy_ Member Posts: 28 Troubleshooter
    @ven98 How do I limit the CPU performance with windows battery options? Can't seem to find it.
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    This is what you need to change to reduce CPU performace:
    For you it will look a bit different, because the screenshot is from a desktop. Mind that reducing the maximum CPU state to even 99% will disable turbo boost, therefore the maximum frequency the CPU will reach is the base frequency. The other way to reduce the CPU's max core frequency is to use ThrottleStop. I wouldn't advice reducing the performance of the CPU in order to get better temperatures, instead undervolting with ThrottleStop and repasting is the better option, or contacting Acer if the device is still in warranty.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Soupyy_
    Soupyy_ Member Posts: 28 Troubleshooter
    @ven98 I'll try undervolting. I have no experience in thermal pasting at all so I do not want to even try it. Is undervolting harmful to my computer? Can it cause lot's of problems and do you have any tips on doing it?
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    edited March 2019
    Undervolting dosn't pose any risk to the system. If you undervolt by too much in worst case the system will crash and then after a restart you should increase the voltage a bit. Tips for how to undervolt you can find in the link that I posted in my previous comment.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Soupyy_
    Soupyy_ Member Posts: 28 Troubleshooter
    @ven98 Thank you. I appreciate this. How much should I undervolt it too?
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    I depends on the CPU and silicon lottery. Have a stress test running in the background while undervolting(for example AIDA 64) and being by reducing both core and cache voltage offset by 100mV, then keep reducing the voltage by 1-2mV with each step until the system crashes. After the crash set the voltage to the last value the system was stable on.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Soupyy_
    Soupyy_ Member Posts: 28 Troubleshooter
    Okay, So it's been awhile since I checked this. I have not undervolted yet but I am watching a video by Hotel Hero. The Video is 

    ThrottleStop Remix - i7-7700 & i5 6300- Undervolt Guide - Overheating Fix / Optimization

    I saw it on the FAQ, I was wondering if it is safe to follow? 
  • tobimaru
    tobimaru Member Posts: 315 Skilled Practitioner WiFi Icon
    Soupyy_ said:
    Okay, So it's been awhile since I checked this. I have not undervolted yet but I am watching a video by Hotel Hero. The Video is 

    ThrottleStop Remix - i7-7700 & i5 6300- Undervolt Guide - Overheating Fix / Optimization

    I saw it on the FAQ, I was wondering if it is safe to follow? 
    Yes, his videos are very reliable and linked to here. You should see some drop in temperature with the proper undervolt and Throttlestop tweaks. Don't be afraid to repaste. It's the best thing you can do to reduce temperatures. I consider all the other software changes "fine tuning".
  • Soupyy_
    Soupyy_ Member Posts: 28 Troubleshooter
    I don't know how to repaste at all. I don't want to take chances.
  • Soupyy_
    Soupyy_ Member Posts: 28 Troubleshooter
    Alright guys. I undervolted my CPU and my temps haven't gotten better. Feels like there is no difference. Are the settings just not working like they aren't even giving an effect? Help.