frequently getting unexpected kernal mode trap bsod...

Suthershan
Suthershan Member Posts: 13

Tinkerer

edited March 18 in 2019 Archives
I brought my predator 2 months ago. it was crashing when I play games like fifa19, cod etc. but at most of the time I used to get unexpected kernel mode trap error which says intelppm.sys failed. but in recent days, it is too much frequent. I get it whenever I play fifa19. I reset my pc and checked for the error. it came back. please suggest me what to do further... P.S: I brought this laptop from flipkart online store.

Answers

  • JackE
    JackE ACE Posts: 45,092 Trailblazer
    What is the full ACER model number? Then go to this link https://www.acer.com/ac/en/US/content/drivers  Enter your model number. You can first download and try to update the chipset driver to see if that might at least help reduce these game-playing issues. If not, then see if any of the BIOS update descriptions seem to explicitly address the issue. If not explicitly addressed, don't try to install any BIOS update due to the increased risk of bricking the machine if it fails. Jack E/NJ

    Jack E/NJ