I have my in warranty G3-710 in for repair now but ended up paying for shipping. The case booking page only had a Authorization number that I was supposed to give to the FedEx Rep. No label was in the email and the case booking made no mention of it either. The Rep wouldn't accept it so I paid the shipping. I assumed I could get reimbursed later. After chatting with support I was told rather rudely there was nothing they could do since I decided to ship it and not call back. When I asked to talk to a supervisor I was asked to call the 866 number and was stuck on hold for 15 minutes before I hung up. Attached is case booking info I have, The email is identical. How did this happen? How do I get reimbursed? Please, can anyone help? I love my g3 but this is disheartening.