My laptop won't charge. My laptop is Predator 15

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RivalStalker
RivalStalker Member Posts: 4 New User
edited November 2023 in 2019 Archives
Guys my issue is that when I charge my laptop it can be turn on but the battery says 0%. When I unplug the charger my laptop sunddenly dies. But while the charger is connected the charged light indicator lights up and then it fades and then it lights again. I already tried to uninstall the battery but it just won't work. please guys need you help :(

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  • Commodore_1995#
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    Hello! What is the exact model of your notebook? Example an515-51-75kz!
    Check your notebook for the exact place to reset the battery in the lower case!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • RivalStalker
    RivalStalker Member Posts: 4 New User
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    I tried this and it didn't do anything. the battery is still 0% 
  • Commodore_1995#
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    Is your notebook still under warranty? What is the exact model of your notebook?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • RivalStalker
    RivalStalker Member Posts: 4 New User
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    Sorry for the late reply but the model is Predator 15
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited April 2019
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    The exact model of your P15 its in the back sticker or in the acer care center or you can even download acer system information and check it that is what @egydiocoelho asked from you also check you windows battery report uninstall the acpi driver and reinstall also i suspect you might have a faulty battery and if still on warranty send it back if not you have to buy one and fix it yourself as the battery is needed for gaming without battery you will loose performance


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/