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Battery issue past warranty Acer Liquid Zest

XtaKatXtaKat Member Posts: 2 New User
edited March 2019 in Gadgets & Smartphones
So what do I do now? The battery in my Acer Liquid Zest Plus (not even 2 years old) has popped up like a microwave popcorn bag and warped my case and expanded so much that the screen is popping off of the front. Doesn't seem to have affected the phone's functioning at all. I know the battery has obviously overheated but seems fine now. I can't afford a new cell phone right now, please tell me it's ok to keep using.

FAQ & Answers

  • MaClaneMaClane ACE Posts: 35,640 Trailblazer
    Good afternoon XtaKat !

    This problem occurs because of several factors such as overheating, non-original chargers, or overload.
    The battery must be removed IMMEDIATELY and the exchange performed.
    Under no circumstances should you use or charge the device in this way.


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  • egydiocoelhoegydiocoelho ACE Posts: 65,079 Trailblazer
    Complementing the answer from fellow maclane, see this article: https://www.tekrevue.com/swollen-battery/
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
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  • Acer-MannyAcer-Manny Acer Crew, Knowledge Author Posts: 3,593 Acer Crew
    Hi XtaKat,

    No, we do not recommend you using the device.  Can you please send me a PM with the S/N of your unit so I can look into this for you?

    Thanks in advance,
    Acer-Manny 
  • XtaKatXtaKat Member Posts: 2 New User
    Hi XtaKat,

    No, we do not recommend you using the device.  Can you please send me a PM with the S/N of your unit so I can look into this for you?

    Thanks in advance,
    Acer-Manny 
    Sent you the information, thanks so much for your time.
    Kat
  • Mannx844Mannx844 Member Posts: 2 New User
    XtaKat said:
    So what do I do now? The battery in my Acer Liquid Zest Plus (not even 2 years old) has popped up like a microwave popcorn bag and warped my case and expanded so much that the screen is popping off of the front. Doesn't seem to have affected the phone's functioning at all. I know the battery has obviously overheated but seems fine now. I can't afford a new cell phone right now, please tell me it's ok to keep using.
    Same problem

  • Mannx844Mannx844 Member Posts: 2 New User
    So what do I do now? The battery in my Acer Liquid Zest Plus (not even 2 years old) has popped up like a microwave popcorn bag and warped my case and expanded so much that the screen is popping off of the front. Doesn't seem to have affected the phone's functioning at all. I know the battery has obviously overheated but seems fine now. I can't afford a new cell phone right now, please tell me it's ok to keep using
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