Switch 3 Freezes

jmsantos
jmsantos Member Posts: 58 Enthusiast WiFi Icon
edited March 18 in 2019 Archives
Hello everybody. It started freezing some 2 weeks ago when watching vídeos on VLC. VLC has a problem with heavy files and I thought that was the reason. But now it started freezing also doing all kinds of other stuff, like reading pdfs, for instance. When it happens I have to do a hard reboot. I thought it could be a Windows 10 background update but have scheduled them for later in the night and it still freezes. Any ideas on how to overcome this greatly appreciated, Thanks!

Answers

  • billsey
    billsey ACE Posts: 31,454 Trailblazer
    It's likely a recently installed or updated app. You could roll back to before the updates then do them manually to see which causes it.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • jmsantos
    jmsantos Member Posts: 58 Enthusiast WiFi Icon
    Thanks! But how can i do it?

  • billsey
    billsey ACE Posts: 31,454 Trailblazer
    Click on the Start Menu and type "system restore". It will give you the option to create a restore point. That opens a new window where you can follow the prompts to restore to a previous state, based on the dates updates occurred. Just pick a date that's old enough and let it do it's thing. If the problem was caused by the update having issues it should fix it.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • jmsantos
    jmsantos Member Posts: 58 Enthusiast WiFi Icon
    thanks - will try
  • billsey
    billsey ACE Posts: 31,454 Trailblazer
    Let us know how it turns out.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • jmsantos
    jmsantos Member Posts: 58 Enthusiast WiFi Icon
    Unfortunately it appears this option was not activated...
  • jmsantos
    jmsantos Member Posts: 58 Enthusiast WiFi Icon
    I deleted one Windows update made 2 months ago. Lets see if that does the trick.
  • jmsantos
    jmsantos Member Posts: 58 Enthusiast WiFi Icon
    it didnt - still freezes

  • billsey
    billsey ACE Posts: 31,454 Trailblazer
    OK, let's try to eliminate some possibilities. Will it freeze when it's just sitting around without you actually doing anything? If so try booting in Safe Mode and check for the same freezing. If it's still there boot into the BIOS and let it sit, does it still freeze? If so it's likely a hardware issue.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • jmsantos
    jmsantos Member Posts: 58 Enthusiast WiFi Icon
    So i tried safemode a couple of days. Never froze. Means its software right? I thought about doing a reinstall of Windows - theres an option for it in the recovery menu

  • billsey
    billsey ACE Posts: 31,454 Trailblazer
    Yup, it pretty much has to be third party software then. You can disable all third party driver in the startup section of msconfig, then gradually add them back in until the problem reappears. How long do you think you'd have to test each configuration before seeing a freeze? I'd actually test for 150% of that time to be safe, and enable your most useful apps first. Once you know where the problem lies you can decide to contact them for a fix or just bag that app. :)
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • jmsantos
    jmsantos Member Posts: 58 Enthusiast WiFi Icon
    Hello. Sorry to bother you after all this time, but something strange happened, I tried removing some apps but could not pinpoint a culprit. However, I noticed that, whenever I restarted the tablet in safe mode, it would not freeze for about a month! And the next time it freezes, all i need to do is a simple safe mode restart, and it's good for some weeks again. It's as if there was some kind of buffer that fills with activity and somehow gets cleared with a safe mode reset. Very strange… Any idea what this might be? Thanks a lot, Jorge
  • billsey
    billsey ACE Posts: 31,454 Trailblazer
    Boy, I can't think of anything that booting in safe mode would do that affects the next normal boot... There shouldn't be any logfile clearing or temporary data removed.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.