Spin 11 R751TN-C5P3 Chromebook Stylus not working

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landmark
landmark Member Posts: 2 New User
edited November 2023 in 2019 Archives
We have 2 Chromebook Spin 11 MODEL R751TN-C5P3 with Chrome OS version 72 that the Wacom EMR pen will not work at all.  We have several hundred of these chromebooks and only having this problem with a few of them.  We can use the same stylus on multiple chromebooks and it works on some but not the 2 that we are having a problem with.  Any ideas of things to try? We have reset the Chromebook using a USB and tried multiple Pens on them - and regardless the chromebooks will not recognize the Wacom EMR pen.   Is there firmware for it?

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  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
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    landmark said:
    We have 2 Chromebook Spin 11 MODEL R751TN-C5P3 with Chrome OS version 72 that the Wacom EMR pen will not work at all.  We have several hundred of these chromebooks and only having this problem with a few of them.  We can use the same stylus on multiple chromebooks and it works on some but not the 2 that we are having a problem with.  Any ideas of things to try? We have reset the Chromebook using a USB and tried multiple Pens on them - and regardless the chromebooks will not recognize the Wacom EMR pen.   Is there firmware for it?
    Check if there are any updates available. Use this link to check for updates
    Click on 'Yes' to accept my comment as answer
  • landmark
    landmark Member Posts: 2 New User
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    Chromebooks are managed under Google Schools for Education.  Chromebooks are at the newest version possible on the stable channel - we are moving them to the beta channel to see if there might be a possible fix.
  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
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    landmark said:
    Chromebooks are managed under Google Schools for Education.  Chromebooks are at the newest version possible on the stable channel - we are moving them to the beta channel to see if there might be a possible fix.
    Thats a good idea. Please try it and share the result.
    Click on 'Yes' to accept my comment as answer