I can't install nitrosense Acer nitro 5 AN515-52-70NF

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JarBi9
JarBi9 Member Posts: 2 New User
edited March 2019 in Nitro Gaming
Hello, i can't install nitrosense to my notebook Acer nitro 5 AN515-52-70NF because my model name does not contain a word Nitro. When i click to install nitrosense setup my laptop tell me "this computer is not supported". Please, help me




[Post edited to remove inappropriate or personal content -Acer-Harvey]

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  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
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    JarBi9 said:
    Hello, i can't install nitrosense to my notebook Acer nitro 5 AN515-52-70NF because my model name does not contain a word Nitro. When i click to install nitrosense setup my laptop tell me "this computer is not supported". Please, help me




    [Post edited to remove inappropriate or personal content -Acer-Harvey]
    Try these steps

    1. Download NitroSense from Acer for your laptop model.
    2. Extract it
    3. Run Setup.exe
    4. Go to NitroSenseV3.1 folder and install the file with name b6d27d...... or something (see screenshot).



    This will add NitroSense in Start menu, from here you can access it.
    Hope this helps.

    https://community.acer.com/en/discussion/543731/guys-do-we-have-to-download-nitrosense-for-acer-nitro-5/p1
    Click on 'Yes' to accept my comment as answer
  • JarBi9
    JarBi9 Member Posts: 2 New User
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    When i download a correct version for my laptop, i run setup.exe, program tell me "Your computer is not supported". My laptop model name should be "Nitro AN515-52-70NF" but not. My model name is "NG AN515-52-70NF". The program "Setup.exe" does not recognize my computer... See this https://us.answers.acer.com/app/answers/detail/a_id/56319/~/nitrosense-error-message-may-prevent-installation-of-the-operating-system

    How to change the model name to make it work
  • Roger72
    Roger72 Member Posts: 4 New User
    edited August 2021
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    Someone have a fix for this?
    I got the same problem "Your computer is not supported"
    Tried to install the nitrosense and the pradator, but got the same error at both.......
    By the way I got AN515-52-74TU
  • batmalin
    batmalin Member Posts: 4,231 Guru
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    There is, have you looked at the other topics? Just look in BIOS the model name and rename the folder(showing your model) in the plugs folder to be the samelike in BIOS.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Roger72
    Roger72 Member Posts: 4 New User
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    Hi
    I have been searching in many ways, "how to" and etc. But failed to this issue.
    In the download-Nitro Sense.....-Plugs i found my folder Nitro AN515-52

    But where can I see that in my BIOS?
    Sorry, for don't knowing this....
  • batmalin
    batmalin Member Posts: 4,231 Guru
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    First tab in BIOS (information tab)
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Roger72
    Roger72 Member Posts: 4 New User
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    The product name in BIOS says I have NG-AN515-52-74TU
    Should i rename the Plugs-folder in the new downloaded plugfolder to this?
  • batmalin
    batmalin Member Posts: 4,231 Guru
    Answer ✓
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    Yes, rename Nitro AN515-52 with NG-AN515-52-74TU
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Roger72
    Roger72 Member Posts: 4 New User
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    Ahhhhh.... You made my day. Thanks :)
  • batmalin
    batmalin Member Posts: 4,231 Guru
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    You are welcome!
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Takuritte
    Takuritte Member Posts: 1 New User
    edited May 2022
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    Hello, I have the same problem with my AN-515-52-56Z, I tied rename Nitro AN515-52 to NG-AN-515-52-56Z7 in NitroSense plugs, but it didnt work

    (Thread was edited to add model name to the title)

  • batmalin
    batmalin Member Posts: 4,231 Guru
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    Try to rename it like this NG-AN515-52-56Z7
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • xezar014
    xezar014 Member Posts: 1 New User
    edited August 2022
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    Hi, i don`t know why, but i can`t rename this folder. anyone knows why?
    Ok, I found the answer, nvm