Hrlios 300 fps drops tp 20 in every single game

Sezokiller
Sezokiller Member Posts: 84 Fixer WiFi Icon
edited November 2023 in 2019 Archives
specs
gtx 1060 [6gb]
16 gb ram
i7 7700hq  2.80ghz -2.81ghz
250 gb ssd and 1tb hdd
Problem: a week before i was playing ffxv and csgo at ffxv[highest setting 50fps] csgo[highest setting 180-220fps] but now csgo medium 30-60 ffxv high 25 fps i tried everything but no still same
thing that i ve tried
1 undervolting [not working]
2 updating bios to 1.21 [not working]
3 overclocking [not working]
4 updating my drivers [not working]
5 playing with ssd [not working]
what should i do? pls help
"Life is like an assault if its going too well you are walking into an ambush."



Always include your PC model and specs for a better diagnose

Best Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Answer ✓
    Did you make sure that the Nvidia GPU is active while playing these games?

    Have you tried updating the Intel graphics drive too? Where did you download the drivers from Acer or Nvidia?
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Answer ✓
    The GPU usage should always be at 100%, so that is normal. The CPU temperature is too high as well, because 94C at only 20% usage is just unacceptable. Repaste is definitely needed here.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Answer ✓
    Did you make sure that the Nvidia GPU is active while playing these games?

    Have you tried updating the Intel graphics drive too? Where did you download the drivers from Acer or Nvidia?
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Sezokiller
    Sezokiller Member Posts: 84 Fixer WiFi Icon
    my all drivers are up to date 
    and yes games are running at nvdia card and temps are 95 while gameing { both cpu and gpu
    "Life is like an assault if its going too well you are walking into an ambush."



    Always include your PC model and specs for a better diagnose
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    95C for the GPU is too high, when it shouldn't be higher than 83C. Your GPU is heavy throttling, hence the low fps in games. You can try undervolting the GPU with MSI afterburner, but it won't be enough, therefore you have to either repaste the CPU and GPU yourself or contact Acer.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Sezokiller
    Sezokiller Member Posts: 84 Fixer WiFi Icon
    ty for the advise but i ve think thare are other problems too in all games my gpu usage is always 95-100 could it be the reason?

    "Life is like an assault if its going too well you are walking into an ambush."



    Always include your PC model and specs for a better diagnose
  • Sezokiller
    Sezokiller Member Posts: 84 Fixer WiFi Icon
    this is the photo taken 1 minute after launching pubg
    "Life is like an assault if its going too well you are walking into an ambush."



    Always include your PC model and specs for a better diagnose
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Answer ✓
    The GPU usage should always be at 100%, so that is normal. The CPU temperature is too high as well, because 94C at only 20% usage is just unacceptable. Repaste is definitely needed here.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Sezokiller
    Sezokiller Member Posts: 84 Fixer WiFi Icon
    thank you i should repaste it 
    "Life is like an assault if its going too well you are walking into an ambush."



    Always include your PC model and specs for a better diagnose
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    You are welcome, and make sure to use thermal grizzly kryonaut or similar to quality paste.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Sezokiller
    Sezokiller Member Posts: 84 Fixer WiFi Icon
    will it fix the low fps problem? or this solution is only for drops?

    "Life is like an assault if its going too well you are walking into an ambush."



    Always include your PC model and specs for a better diagnose
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    It should fix the fps problem and fps drops.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Sezokiller
    Sezokiller Member Posts: 84 Fixer WiFi Icon
    thank you again and can u help me with undervolting? too

    "Life is like an assault if its going too well you are walking into an ambush."



    Always include your PC model and specs for a better diagnose
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    For detailed undervolting guide have a look at the featured post:
    https://community.acer.com/en/discussion/535036/faq-cpu-gpu-temps-fps-settings-amp-other-info/p1
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Sezokiller
    Sezokiller Member Posts: 84 Fixer WiFi Icon
    one last thing a laptop cooler can help me with that issue? because there is no repair centers in my country
    \
    ]
     
    "Life is like an assault if its going too well you are walking into an ambush."



    Always include your PC model and specs for a better diagnose
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    No, a laptop cooler won't help in your case.

    If there are no Acer service centres in your region, then there should be service centres that are authorised by Acer to do warranty repairs.

    https://www.acer.com/worldwide/
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

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