Problems with new tablet Icona One 7 (B1-780)

Rscott
Rscott Member Posts: 3 New User
edited March 18 in 2019 Archives
New Acer Icona One 7 (B1-780) no apps or programs installed other than facebook. This tablet was for my wife to use FB. However it constantly stops, starts, jumps ahead or back. It disconnects from wifi although it's in the next room (desktop and two mobile phones have no issue with wifi. What might the issue be?

Answers

  • Have you checked for firmware updates?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Rscott
    Rscott Member Posts: 3 New User
     How do I do That?
  • But you need to check if the version of the android is the same as it is on the Acer website. Example ww.gen1!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Rscott
    Rscott Member Posts: 3 New User
    Tried updating software and tablet says it's up to date. I am thinking the problem is that the tablet keeps dropping the wifi. Not sure why. My desktop and two mobile phones operate fine. Wifi is less than 30 feet from tablet most times?
  • have you tried reinstalling android? 
    https://www.youtube.com/watch?v=-Wl547bVARM&t=101s
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • billsey
    billsey ACE Posts: 31,672 Trailblazer
    Does the problem happen often enough that you could test directly in the room with your router? If it works well right next to the router and fails in the next room we might be looking at an antenna problem.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.