TrackPad does not work anymore

Sandrine
Sandrine Member Posts: 9

Tinkerer

edited November 2023 in 2019 Archives
Hi

I have a Chromebook 15 and the trackpad does not work since several weeks.

At the beginning the cursor has disappared and re-appeared with no reason. It stays ok for a few days and then disappeared completely ???

I can hear the left/right clicks but nothing happens.

I have connected an external mouse and it works well.

I have read that resetting the battery could help but I cannot do it as there is no button to do that. I am going to wait the battery is at 0% to see if something change.

Any help is welcome :)

Thanks ! 

Answers

  • Jack22
    Jack22 ACE Posts: 4,006 Pathfinder
    @Sandrine

    Hard reset your Chromebook

    For most Chromebooks, follow the steps below:

    1. Turn off your Chromebook.
    2. Press and hold Refresh Refresh + tap Power Shut down
    3. When your Chromebook starts up, release Refresh Refresh.
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    Click on 'Yes' if the comment answers your question!