TrackPad does not work anymore

Sandrine

Hi

I have a Chromebook 15 and the trackpad does not work since several weeks.

At the beginning the cursor has disappared and re-appeared with no reason. It stays ok for a few days and then disappeared completely ???

I can hear the left/right clicks but nothing happens.

I have connected an external mouse and it works well.

I have read that resetting the battery could help but I cannot do it as there is no button to do that. I am going to wait the battery is at 0% to see if something change.

Any help is welcome

Thanks ! 

Jack22

@Sandrine

Hard reset your Chromebook

For most Chromebooks, follow the steps below:

1. Turn off your Chromebook.
2. Press and hold Refresh  + tap Power . 
3. When your Chromebook starts up, release Refresh .

Click on 'Yes' if the comment answers your question!