TrackPad does not work anymore

Sandrine
Sandrine Member Posts: 9

Tinkerer

edited November 2023 in 2019 Archives
Hi

I have a Chromebook 15 and the trackpad does not work since several weeks.

At the beginning the cursor has disappared and re-appeared with no reason. It stays ok for a few days and then disappeared completely ???

I can hear the left/right clicks but nothing happens.

I have connected an external mouse and it works well.

I have read that resetting the battery could help but I cannot do it as there is no button to do that. I am going to wait the battery is at 0% to see if something change.

Any help is welcome :)

Thanks ! 

Answers

  • Jack22
    Jack22 ACE Posts: 4,164 Pathfinder
    @Sandrine

    Hard reset your Chromebook

    For most Chromebooks, follow the steps below:

    1. Turn off your Chromebook.
    2. Press and hold Refresh Refresh + tap Power Shut down
    3. When your Chromebook starts up, release Refresh Refresh.
    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!