Acer Predator XB271HU 27" LED Monitor issue

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davidstromberg
davidstromberg Member Posts: 4 New User
edited February 16 in 2019 Archives
So I bought a Predator monitor for 600 EUR 2years and 3 months ago, and yesterday a weird issue started to appear. on the left side of the monitor I can see dark lines and text/pictures are losing pixels and get pixelated. On the right side of the monitor it is not really an issue. If I start to turn down the Hz on the monitor the issue becomes less and less, and att 25Hz texts and pixtures are super clear (although the screen flickers). But att 144Hz it looks so bad. 

I have tried to restart, factory reset, leave it without power, three different computers. But the only thing helping is changin the Hz. Called the Swedish support and they said they couldnt help since its out of warranty. 3 months out of warranty for a 600 EUR monitor and when its clearly something wrong with the monitor.. And I need to buy a new one?? Sounds crazy to me. 

You can see the difference between the text and logo when I have an image on the lefts side, and on the right side

Left Side:
https://www.icloud.com/iclouddrive/0MpBfHbRMvnrsB4B5KSyS1GSg#IMG_1388

Right Side:
https://www.icloud.com/iclouddrive/0tiOuqG-CY_yLAArOebrqy9mw#IMG_1390

Dark lines:
https://www.icloud.com/iclouddrive/0bYKybwu_qG395Vg0iB0XR81g#IMG_1384

Pixles disappears (video):
https://www.icloud.com/iclouddrive/07LhnOCWqCLvUMBjk6NoXElYw#IMG_1389

Anyone else had this issue? Possible to get extended warranty? Or should I just go mayham on socials and never buy products from this manufactory again? 

Answers

  • davidstromberg
    davidstromberg Member Posts: 4 New User
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    The horizontal lines where the text disappeared have now started to flicker, and after a gaming session of around 2 hours yesterday I got very red eyes.. Could it be dangerous for my eyes to use this monitor?
  • davidstromberg
    davidstromberg Member Posts: 4 New User
    edited March 2019
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    I can also add that the whole screen on the monitor started to flicker black, then back to the normal screen again when you touched the monitor - not hard or anything, just put your finger on it.. This started over 6 months ago, and now this does not happen anymore, after the issue with the horizontal lines. I guess this could be related? 
  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
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    Hi davidstromberg,

    I am very sorry to hear this, what is the firmware version installed?

    Check the firmware version of your monitor - https://us.answers.acer.com/app/answers/detail/a_id/39560

    Thanks,
    Acer-Manny 
  • davidstromberg
    davidstromberg Member Posts: 4 New User
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    Hi Manny, thank you for the reply. I really appreciate that someone cares about this issue. 

    The FW version is 20160526_0_2117_15
    Model XB271HU A
  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
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    Hello,

     

    Can you please send me a PM with the S/N of your unit?

     

    Thanks,

    Acer-Manny