Acer Predator Helios 300 Headset not working.

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Lumanachi
Lumanachi Member Posts: 1 New User
edited October 2023 in 2019 Archives
Hello, so I recently got a new Helios 300 gaming laptop. I ordered Hyperx Cloud Mixing Gaming Headset that I just got today, but whenever I plug them in, they are not detected at all. The actual sound is working, but the headphones and mic and not detected in the devices list. I only see the computer speakers and the computer mic. Although the sound is working, I can't for the life of me get my headset mic to work on this computer. It works on every other device I plugged into. I tried troubleshooting for hardware and devices, but it said there was no issue there. I updated all of my drivers before I did anything else on this computer. Is there anything that I'm missing that is causing this issue. Any help would be appreciated, thank you.