I have just recently bought a refurbished Switch 5 from LaptopsDirect in UK looking perfectly like new, on receipt and very shortly thereafter it developed a fault with the keyboard stopping working when the Switch 5 is closed to make a brew or take a leak. Lo and behold on return keyboards is in operative. Remedy is to demount and remount keyboard. Informed LaptopsDirect of problem and given details of how to return to Acer Support to address the problem. Instructions given by Acer with Acer Support email:
(Good day Thank you for contacting Acer, Regarding your enquiry. If a technician finds any physical
damage, liquid spills, software issues will not be covered under warranty and
if it is found to be a manufacturing defect, we will repair the unit for free
of charge. If after initial investigation the unit is found to be damaged and
you do not want to repair the unit, in order shipped the unit back unrepaired,
you will have to pay £ 37.20 for
return shipping.)
Straight away I was suspicious with the words (If a technician finds any physical
damage, liquid spills, software issues will not be covered under warranty). Guess What! When they received the item immediately they say that It is with regret that I advise that your machine has been deemed to have impact/accidental damage and as this is not covered under the terms and conditions of your warranty we have raised a proposal.
As I had only had the device approximately one week and hardly out of the box developing a problem which seems to be General Knowledge, I feel that I am being conned to two(2) aledged reputable companies. And the moral of this story is be vary wary of companies as they seem to have it in for the littleman.
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