software

A12
A12 Member Posts: 2 New User
edited August 2023 in 2019 Archives
what do you do when your acer laptop was hacked and password locked and software installed copied by someone else

Answers

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Good afternoon A12 !

    Security factors are the responsibility of users, not Acer.

    In this case, I suspect that you will return your device to its factory settings.


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  • JackE
    JackE ACE Posts: 44,848 Trailblazer
    If not under warranty, arrange for an ACER reset order at this link  http://customercare.acer.com/customercare/Default.aspx or call the Mississauga repair center on McAdam at 905-755-7570 to see if you can drive it over there. Jack E/NJ





    Jack E/NJ