Acer Spin 5 SP515-51GN stop recognizing Acer Active Stylus ASA630. Is it broken?

jrojahn
jrojahn Member Posts: 2 New User
edited November 2023 in 2019 Archives
I got the Spin 5 SP515-51GN a few months ago and the ASA630 stylus shortly after that. It used to work all the time, but it is now having issues more often. I'll be highlighting or note taking with it and then it will just stop. My finger or mouse can still work, so I know the laptop isn't frozen, but then I can't note take because it's set up to be stylus only. This pen cost $50 and I need it to work. I have replaced the batteries and it doesn't seem to help. I tried replacing the tip with a new one, but that doesn't seem to help either.

Answers

  • JackE
    JackE ACE Posts: 44,462 Trailblazer
    Open Control Panel. Search 'restore point'. Click 'create a restore point' in the left pane. Click 'system restore' button. Click 'next'. Can you find an automatic restore point with a datestamp that is about the same date that the stylus started working inconsistently? Jack E/NJ

    Jack E/NJ

  • jrojahn
    jrojahn Member Posts: 2 New User
    I doubt it, I don't even have a guess for the date
  • JackE
    JackE ACE Posts: 44,462 Trailblazer
    >>> It used to work all the time,>>>

    But you don't recall when the last time it worked? Jack E/NJ

    Jack E/NJ