Dangerous Battery Failure on C720P

My grandmother recently brought her Chromebook C720P with her to visit. I noticed quickly that the case was warped and after opening the device up concluded that it was the result of the battery swelling. The device is well past warranty, and I don't need any help fixing it, but I wanted to make sure that someone was aware of this issue, because if she hadn't brought it here, she would not have noticed it on her own and it could have potentially exploded or caught fire. I don't know if this is a recurrent issue with these devices, but I wanted to make sure that someone at Acer was aware of the issue.

Accepted answers

Manny-Acer_Retired

Hi andrewrorer,

I am very sorry to hear this, can you please send me a PM with the serial number and your contact information for follow up?

Thanks in advance,
Acer-Manny

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Rudy21

andrewrorer said:
My grandmother recently brought her Chromebook C720P with her to visit. I noticed quickly that the case was warped and after opening the device up concluded that it was the result of the battery swelling. The device is well past warranty, and I don't need any help fixing it, but I wanted to make sure that someone was aware of this issue, because if she hadn't brought it here, she would not have noticed it on her own and it could have potentially exploded or caught fire. I don't know if this is a recurrent issue with these devices, but I wanted to make sure that someone at Acer was aware of the issue.
I would recommend you to contact acer support and report this issue. I guess acer would be able to help you on this.

Manny-Acer_Retired

Hi andrewrorer,

I am very sorry to hear this, can you please send me a PM with the serial number and your contact information for follow up?

Thanks in advance,
Acer-Manny

andrewrorer

Rudy21 said:

andrewrorer said:
My grandmother recently brought her Chromebook C720P with her to visit. I noticed quickly that the case was warped and after opening the device up concluded that it was the result of the battery swelling. The device is well past warranty, and I don't need any help fixing it, but I wanted to make sure that someone was aware of this issue, because if she hadn't brought it here, she would not have noticed it on her own and it could have potentially exploded or caught fire. I don't know if this is a recurrent issue with these devices, but I wanted to make sure that someone at Acer was aware of the issue.
I would recommend you to contact acer support and report this issue. I guess acer would be able to help you on this.

Thanks for the reply, I tried contacting support originally, but was unable to use the main support line because the device is past warranty. Like I said, my main concern was making sure that someone at Acer was aware of the issue, as replacing the battery is not very difficult to do. I was able to reach someone via the free support offered by Acer and they recommended that I post here to make someone aware of the issue.

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