HDMI stopped working on Acer Nitro laptop

logocar3
logocar3 Member Posts: 2 New User
edited November 2023 in 2019 Archives

Dear community,

My almost 2 year old computer HDMI died... Please help!


Problem: HDMI stopped working on my laptop Acer Nitro VN7 G793

Symptoms:
- Half a year before HDMI died my laptop could die all together when moved (having a laptop in a lap and writing was already a good reason for a computer to die). Thought it was a bad connection but was too lazy to open it and reinsert everything. Die = laptop lost all power even with the full batery or on power.
- If I connect HDMI via HDMI to DVI connector (to old monitor), it flickers in a weird way, which looks like it starts to draw from the start randomly before the whole picture is drawn https://imgur.com/a/23LCsHs

Done troubleshooting:
- After disabling either of GPUs the laptop display is still on
- I disassembled it and reconnected all wires to the motherboard, but it did not help
- FunMark runs smoothly (average 60fps on 1080p), but right AFTER finishing it crashes, before showing the benchmark result (below pasted windows event log)

Notes:
- 2 weeks ago I ordered USB 3.1 hub with HDMI, so I am curious if is going to work with that.

Software: Windows 10, latest version Latest Nvidia drivers (419.17)

Hardware: Acer Nitro VN7-593G-741P Nvidia GTX 1060 mobile i7-7700HQ

Please help me if you can! Eternal glory awaits you!

Windows event log for FurMark: - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> - <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2019-02-25T17:54:39.111423700Z" /> <EventRecordID>22802</EventRecordID> <Channel>Application</Channel> <Computer>DESKTOP-JGMBHRN</Computer> <Security /> </System> - <EventData> <Data>FurMark.exe</Data> <Data>1.20.4.0</Data> <Data>5c3f0381</Data> <Data>nvoglv32.dll</Data> <Data>25.21.14.1917</Data> <Data>5c6d33f0</Data> <Data>c0000005</Data> <Data>0093a491</Data> <Data>38d8</Data> <Data>01d4cd33170aa0d5</Data> <Data>C:\Program Files (x86)\Geeks3D\Benchmarks\FurMark\FurMark.exe</Data> <Data>C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_ffe75ff46d431226\nvoglv32.dll</Data> <Data>b17e5dcc-ed32-4559-81af-3dcdf03cc7f5</Data> <Data /> <Data /> </EventData> </Event>

Answers

  • Jack22
    Jack22 ACE Posts: 3,745 Pathfinder
    @logocar3
    Just add one more troubleshooting steps. Just try to update the drivers and check

    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!
  • logocar3
    logocar3 Member Posts: 2 New User
    Thank you for answer!

    I did run Acer care center update or something like this, even installed newest nvidia GeForce experience drivers.