Examples: Monday, today, last week, Mar 26, 3/26/04

Acer Aspire 3 A315-51-39YY not booting

I bought an Acer Aspire 3 A315-51-39YY, but recently while I was using it; it froze and I need to force shut down. When I tried logging in it is no longer booting.
I tried repair but but it didn't work. At first, I can find a restore point which helped me log in the system. After shutting down normally and tried to log back in the next day I had the same problem that windows isn't loading. When I tried to access the restore point again I can no longer find it.
Also tried the reset advised pressing pinhole to disconnect battery.
Never had this issue with previous used laptops I bought. How come I'm having this problem with a brand new Acer laptop?

FAQ & Answers

  • JackEJackE Posts: 13,511ACE Trailblazer
    Shut the computer completely off. Then turn it back on again and immediately press and hold the ALT key while tapping the F10 key. A recovery screen should appear. As shown in the video below, you can try to refresh your system and save your personal files or do a factory re-set which erases everything and reinstalls Win10. You should back up your personal files before attempting a factory reset. Jack E/NJ



  • Henry2019Henry2019 Posts: 4Member New User
    I already did that and it only kept on showing me error that recovery failed. Now I can no longer see my drives under UEFI. To see it, I need to switch to Legacy. 
    Previously, it can be viewed under UEFI, really getting frustrated that a brand new laptop I bought which happens to be acer is the first to give me this much headache. 
    Thought this is a good buy.
  • JackEJackE Posts: 13,511ACE Trailblazer
    Henry2019 >>>Now I can no longer see my drives under UEFI. To see it, I need to switch to Legacy.>>>

    Sorry, this suggests the HDD or SSD boot drive was converted from  GPT to MBR partitioning. Most likely by an USB installation boot drive with MBR partitioning with BIOS in Legacy mode. Once converted, the HDD's recovery partition is lost.

    You have two choices.

    (1) You can re-install the Microsoft generic version of Win10 for free, preferrably in UEFI mode, using Microsoft's USB installation creation tool http://www.microsoft.com/en-us/software-recover   However you might have to download and install drivers from the ACER site for devices that don't seem to work properly after installing the generic version. https://www.acer.com/ac/en/US/content/support-product/7210?b=1

    (2) You may be able to get the ACER USB or DVD version of Win10 with all the correct drivers based on your machine's serial number id (SNID) from ACER Phillipines at nominal cost.

    Jack E/NJ



  • Henry2019Henry2019 Posts: 4Member New User
    Already have windows 10 on USB using microsoft USB installation tool and tried to re install it but it did not work at all. That was the time I noticed that I can no longer find my drive under UEFI. Need to revover my files but unable to because I can't see them when I tried to access them from another laptop; though I can see the folders. Tried showing hidden files but still it didn't show.
  • JackEJackE Posts: 13,511ACE Trailblazer
    Your HDD apparently had been previously converted to MBR partitioning. If you tried to re-install Win10 in UEFI mode, you must disable secure boot or the USB installation won't work. You would also either lose or corrupt personal files on the MBR HDD if it installed or even partially installed in UEFI mode. The HDD's personal files might be able to be recovered on another computer if the HDD is attached to a USB port with a USB to SATA3 HDD adapter cable. Jack E/NJ
  • Henry2019Henry2019 Posts: 4Member New User
    Already tried attaching the hard drive using USB with SATA adapter cable but can't find my files under Downloads folder where most of them were placed. But I can find the ones placed under My Docs and Pics. 
    I did not do any conversion to MBR when I attempted to fix my windows 10 OS which is why I am puzzled why I can no longer find my drive under UEFI.
  • JackEJackE Posts: 13,511ACE Trailblazer
    With the drive attached to the other computer's USB port, press the Winkey+Rkey and enter  'diskmgmt.msc' on the other computer. If you can please post a screenshot of the result. Jack E/NJ
Sign In or Register to comment.

Who's Online139

Acer-David
Acer-David
anyarat1981
anyarat1981
asqwda
asqwda
LucasEmidio
LucasEmidio
MarcoSOMU
MarcoSOMU
MDB2019
MDB2019
Prodan
Prodan
rjp1050
rjp1050
+131 Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

Announcements

Acer Community is now available in French! We are delighted to announce the addition of French to the list of supported languages in order to reach more users and expand on our mission to break the barriers between people and technology. You can access the French community from the drop down language menu located next to your username on the top right corner.


Participez aux discussions !

New Here?

Register to get all the benefits of being a member! Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program and What's Happening at Acer.

Intel Extreme KAtowise 2019
Predator Join the forum discussions on our
Predator line of products.
Find out about the Acer ACE program.