Coolers do not work. Predator Sense doesn't show coolers rotations. How to fix?

Sergii
Sergii Member Posts: 7

Tinkerer

edited November 2023 in 2019 Archives
Hello everybody. I have a problem with Predator Helius 300.
After my clearance form dust coolers stop spinning. I disconnected and connected them to their sockets- non of coolers does not work. 
Also, Predator Sense shows CPU and GPU zero revolutions. Monitoring is empty. 
Can somebody help me with this issue?

Answers

  • IVAN_PC
    IVAN_PC ACE Posts: 7,562 Pathfinder
    Hi.

    To see if they work, you should connect them well and work with the team, not just connect them.

    Regards.

    ☑️ 𝑺𝒊 𝒆𝒔𝒕𝒂 𝒆𝒔 "𝒍𝒂 𝒓𝒆𝒔𝒑𝒖𝒆𝒔𝒕𝒂", 𝒉𝒂𝒛 𝒄𝒍𝒊𝒄 𝒆𝒏 "𝑨𝒄𝒆𝒑𝒕𝒂𝒓 𝒍𝒂 𝒔𝒐𝒍𝒖𝒄𝒊ó𝒏" 𝒑𝒂𝒓𝒂 𝒂𝒚𝒖𝒅𝒂𝒓 𝒂 𝒐𝒕𝒓𝒐𝒔 𝒂 𝒆𝒏𝒄𝒐𝒏𝒕𝒓𝒂𝒓𝒍𝒂.
    ☑️ 𝑬𝒍 𝒇𝒐𝒓𝒐 𝑨𝑪𝑬𝑹 𝒄𝒐𝒎𝒎𝒖𝒏𝒊𝒕𝒚 𝒕𝒊𝒆𝒏𝒆 𝒖𝒏 𝒂𝒎𝒃𝒊𝒆𝒏𝒕𝒆 𝒂𝒈𝒓𝒂𝒅𝒂𝒃𝒍𝒆 𝒅𝒐𝒏𝒅𝒆 𝒕𝒐𝒅𝒐 𝒆𝒍 𝒎𝒖𝒏𝒅𝒐 𝒆𝒔 𝒃𝒊𝒆𝒏𝒗𝒆𝒏𝒊𝒅𝒐.
  • JackE
    JackE ACE Posts: 44,848 Trailblazer
    Make sure both fan connectors are fully inserted with red wires closest to fans as shown below. Jack E/NJ


    Jack E/NJ

  • Sergii
    Sergii Member Posts: 7

    Tinkerer

    I tried everything nothing helps :(
  • IVAN_PC
    IVAN_PC ACE Posts: 7,562 Pathfinder

    Remove all stored energy by pressing the power button 15 seconds, if you have option to remove the CMOS battery, try.

    You already commented.

    ☑️ 𝑺𝒊 𝒆𝒔𝒕𝒂 𝒆𝒔 "𝒍𝒂 𝒓𝒆𝒔𝒑𝒖𝒆𝒔𝒕𝒂", 𝒉𝒂𝒛 𝒄𝒍𝒊𝒄 𝒆𝒏 "𝑨𝒄𝒆𝒑𝒕𝒂𝒓 𝒍𝒂 𝒔𝒐𝒍𝒖𝒄𝒊ó𝒏" 𝒑𝒂𝒓𝒂 𝒂𝒚𝒖𝒅𝒂𝒓 𝒂 𝒐𝒕𝒓𝒐𝒔 𝒂 𝒆𝒏𝒄𝒐𝒏𝒕𝒓𝒂𝒓𝒍𝒂.
    ☑️ 𝑬𝒍 𝒇𝒐𝒓𝒐 𝑨𝑪𝑬𝑹 𝒄𝒐𝒎𝒎𝒖𝒏𝒊𝒕𝒚 𝒕𝒊𝒆𝒏𝒆 𝒖𝒏 𝒂𝒎𝒃𝒊𝒆𝒏𝒕𝒆 𝒂𝒈𝒓𝒂𝒅𝒂𝒃𝒍𝒆 𝒅𝒐𝒏𝒅𝒆 𝒕𝒐𝒅𝒐 𝒆𝒍 𝒎𝒖𝒏𝒅𝒐 𝒆𝒔 𝒃𝒊𝒆𝒏𝒗𝒆𝒏𝒊𝒅𝒐.
  • JackE
    JackE ACE Posts: 44,848 Trailblazer
    What is your full model number PH31x-xx? Jack E/NJ

    Jack E/NJ

  • Sergii
    Sergii Member Posts: 7

    Tinkerer

    @IVAN_PC I tried...still nothing.
    @JackE I have Predator G3- 571.

    I even do not know which temperature should be to observe/listen my coolers. I open Predator Sense = zeros. 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,305 Trailblazer
    edited February 2019
    download the hwmonitor and check the speed of the fans: http://download.cpuid.com/hwmonitor-pro/hwmonitor-pro_1.37.zip and speedfan: http://www.almico.com/speedfan452.exe
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • JackE
    JackE ACE Posts: 44,848 Trailblazer
    Sergii>>>@JackE I have Predator G3- 571.>>>

    Which graphics adapter? Jack E/NJ

    Jack E/NJ

  • Sergii
    Sergii Member Posts: 7

    Tinkerer

    @JackE Inte(R) Graphics 630 ; NVIDIA GeForce GTX 1060
  • Sergii
    Sergii Member Posts: 7

    Tinkerer

    Everything works good but non of fans spins so with time temperature rise and I must to turn off the Predator Helios 300.
  • Sergii
    Sergii Member Posts: 7

    Tinkerer

    That what I have.
  • JackE
    JackE ACE Posts: 44,848 Trailblazer
    Is it possible the fans are being jammed when you put the thermal modules back on? When you blow air on the impellers, do they spin OK. Jack E/NJ

    Jack E/NJ

  • Sergii
    Sergii Member Posts: 7

    Tinkerer

    Fans are freely rotated when I blow on them from the opened side.
  • JackE
    JackE ACE Posts: 44,848 Trailblazer
    Assuming the fan module connectors aren't reversed bias, the mainboard connectors are simply not receiving power. I suggest that you carefully study the mainboard connector image for the 1060 model below and make sure all connectors are secure, not just fan module connectors. Jack E/NJ


    Jack E/NJ