Question Predator Helios 300 GPU overheating and Shutting down

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Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    This is the temperature chart for your model, see:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
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  • danii92
    danii92 Member Posts: 16 Troubleshooter
    I put everything at full max. Today I have picked up my laptop from the service where they have put a new paste on it.Same *****, after 15 minuts of NewDawn it shuts down. After 30 minutes of fifa19 reaches 80 degrees for both CPU and GPU and shuts down. Basically any demanding game makes overheat the GPU in 15 minutes and the whole system shuts down 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    This is weird! Although this temperature was relatively high, it was not for the notebook to turn off! Did you confirm the temperature with hwmonitor? 
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • danii92
    danii92 Member Posts: 16 Troubleshooter
    hwmonitor and predator sense as well. TechPowerUp GPU-Z and Funmark running as well  
  • danii92
    danii92 Member Posts: 16 Troubleshooter
    I really don't know what else to think in this case 
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Disable BD PROCHOT using ThrottleStop to see if the laptop will shutdown. After the test re-enable it, as it disables the over temperature protection. Also don't disable it if the CPU temperature is higher than 90C.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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  • Savoyer
    Savoyer Member Posts: 7

    Tinkerer
    danii92 said:
    hwmonitor and predator sense as well. TechPowerUp GPU-Z and Funmark running as well  
    Any success?

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