Question Predator Helios 300 GPU overheating and Shutting down

Hello guys

I reaaaaly need your help with this one

So basically my Helios 300 laptop can't run any GPU demanding game because it shuts down automatically. I have stressed both the CPU and the GPU with memtest and FullMark and the laptop shut down when the stress test with FullMark reached 71C.

Now, I have already set the maximum processor to 80% from the power menu plan and running the fan speed at maximum. Please advice because it's literally unplayable because shuts down after few minutes.

Below my setup

Processor:

Processor Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz

Manufacturer Intel

Speed 3.8 GHz

Number of Cores 8

RAM 16GB

Video Card:

Video Card NVIDIA GeForce GTX 1060

Manufacturer

Chipset GeForce GTX 1060

Dedicated Memory 6.0 GB

Total Memory 14 GB

Please help

Thank you in advance

Accepted answers

All comments

ven98

71C is far from overheating. Have you done any undrvolting?

danii92

ven98 said:

71C is far from overheating. Have you done any undrvolting?

I haven't done any undervolting

ven98

Have you tried installing different versions of the graphics drivers, both Intel and Nvidia?

danii92

ven98 said:

Have you tried installing different versions of the graphics drivers, both Intel and Nvidia?

I haven't tried this one. Do you suggest to try with a different GPU driver in this case and if yes which one you recommend?

Thank you

ven98

I would suggest you to install the newest one available from Intel and try 417.22 and 399.24 from Nvidia.

danii92

ven98 said:

I would suggest you to install the newest one available from Intel and try 417.22 and 399.24 from Nvidia.

Just installed the latest on Intel and I'm rocking the 419.17 on Nvidia. Will download the 417.22 now

danii92

apparentely I have been blocked by entering in this forum. Im entering with a proxy now. btw it still shutdown

ven98

Does the shutdown occur absolutely every time the CPU reaches 71C? What is the temperature of the GPU, by the way?

Commodore_1995#

Have you tried uninstalling the AC adapter and battery driver in the device manager and then restarting the notebook? What is the temperature shown on the predator sense?

xapim

@danii92 you stated "Now, I have already set the maximum processor to 80% from the power menu plan " so you just disabled turbo boost why ? dont do that it will cause issues and why did you bought a predator (or any other gaming laptop) if you are disabling turbo boost and making your i7 behave like an i3 or even worse i really dont get ppl why buy a gaming laptop to just kill its performance totally the solution to get the temps down its not disable turbo boost like all the uncult/dumb ppl are spreading around all the time they dunno what they are talking about the solution is to optimize windows/undervolt and if needed repaste and what's the "Total Memory 14 GB)

danii92

xapim said:

@danii92 you stated "Now, I have already set the maximum processor to 80% from the power menu plan " so you just disabled turbo boost why ? dont do that it will cause issues and why did you bought a predator (or any other gaming laptop) if you are disabling turbo boost and making your i7 behave like an i3 or even worse i really dont get ppl why buy a gaming laptop to just kill its performance totally the solution to get the temps down its not disable turbo boost like all the uncult/dumb ppl are spreading around all the time they dunno what they are talking about the solution is to optimize windows/undervolt and if needed repaste and what's the "Total Memory 14 GB)

dude the laptop literally shut down every time I start a game. I was desperate. I have updated all the intel and the GPU drivers and it still shutdown

danii92

ven98 said:

Does the shutdown occur absolutely every time the CPU reaches 71C? What is the temperature of the GPU, by the way?

CPU can get up to 90 and GPU makes shut down the computer after it reached 71-72 . After I have installed the lower version on Nvidia the fps dropped to 15 -18 for every game ..:(

ven98

Do you overclock the GPU with predator sense? I think it could be either stability or a temperature sensor issue.

Stability means that the GPU is unable to run at the frequency it is supposed to, because the voltage is too low for this temperature(in other words a bad GPU). If you haven't overclocked from Predator Sense, I suggest you to do so and if the system crashes at a lower temperature(e.g 70C), it will confirm this theory.

The Max temperature a pascal GPU can reach is 94C. 71C is far from this value. Does the shutdown at 71C occur on every game?

danii92

ven98 said:

Do you overclock the GPU with predator sense? I think it could be either stability or a temperature sensor issue.

Stability means that the GPU is unable to run at the frequency it is supposed to, because the voltage is too low for this temperature(in other words a bad GPU). If you haven't overclocked from Predator Sense, I suggest you to do so and if the system crashes at a lower temperature(e.g 70C), it will confirm this theory.

The Max temperature a pascal GPU can reach is 94C. 71C is far from this value. Does the shutdown at 71C occur on every game?

it occurs on the more demanding ones, Metro Exodus STAR WARS Battlefront II etc. I haven't done undervolting before.

Commodore_1995#

@danii92 Have you tried uninstalling the AC adapter and battery driver in the device manager and then restarting the notebook?

Red-Sand

Forgive me if it's been mentioned but have you updated your BIOs?
There was an issue with the 8th gen Helios 300s on release and a BIOs update fixed it.

danii92

Red-Sand said:

Forgive me if it's been mentioned but have you updated your BIOs?
There was an issue with the 8th gen Helios 300s on release and a BIOs update fixed it.