I need help to fix my touchscreen, it just all of a sudden stopped working. Help me please. Spin 36

INEEDOFHELP
INEEDOFHELP Member Posts: 3 New User
edited November 2023 in 2019 Archives
I have an Acer Spin 360.  I was putting an online jigsaw puzzle together, when BAMMM  the touchscreen just stopped working.. I am lost.  The touchscreen in the only reason I bought this thing.... 
Can any body     some body    and body    PLEASE!!!!      FIND SOMEBODY TO HELP ME   PLEASE!!!!

Answers

  • Jack22
    Jack22 ACE Posts: 4,006 Pathfinder
    edited February 2019
    @INEEDOFHELP
    model number of your laptop

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    Click on 'Yes' if the comment answers your question!
  • INEEDOFHELP
    INEEDOFHELP Member Posts: 3 New User
    Thank you for helping.  I hope you can help me.  Model # N16P9
  • Jack22
    Jack22 ACE Posts: 4,006 Pathfinder
    @INEEDOFHELP
    Thats model number for example
    Model number : SP513-52N
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  • Jack22
    Jack22 ACE Posts: 4,006 Pathfinder
    @INEEDOFHELP 
    I ll give the step to fix it
    In order to install the driver from Acer website click the link below
    https://www.acer.com/ac/en/US/content/drivers

    You can install the chipset drivers (Kabylake) version 10.1.1.34 or Chipset Driver (Skylake) version 10.1.1.13 from Acer site and select device manager then select the current OS for the device.

    How to Install Acer Spin SP315-51 Driver:

    1. Make sure the first hardware driver is not installed by going to Start> right click Computer> selectProperties> System window appears> select your device manager.

    2. Download the drivers you need in "Download" Tab.

    3. Use WinRAR or 7zip to extract if the file you downloaded format (".zip" or ".rar") => open the folder that already extract was through explorer => find the setup.exe file. double click on setup.exe.

    4. After completion usually ask the computer or laptop at the restart. To install the next driver.


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  • INEEDOFHELP
    INEEDOFHELP Member Posts: 3 New User
    Hey.  Did you get the model number I sent.  I appreciate you willingness to help

  • Jack22
    Jack22 ACE Posts: 4,006 Pathfinder
    @INEEDOFHELP
    Yes. please try the troubleshooting given on the above comment and check

    Click on 'Yes' if the comment answers your question!

    Click on 'Yes' if the comment answers your question!