Anyone have issues with brightness sound on 500

I bought Mt Helios 500 ph517 51 72nu a couple weeks ago.i completely wiped,formated C drive and installed new win 10. I downloaded all new updated drivers.
Problems are sound and brightness.Very dim when playing games.I disabked adaptive display,rolled back,unin uninsta and reinstalled new drivers with no luck.
I can barely hear any sound,less than half the volume of my AW. I followed some links I got here but no help.Rolled back,usef driver from realtek,from Acer site,installed 3rd party app,still no change.
If I can't resolve these issues,I am afraid I will have to return it. I have 11 more days.

Accepted answers

Razamax

I had a similar problem. See this thread (from the first post)

https://community.acer.com/en/discussion/comment/619459#Comment_619459

All comments

Dead_Bang

Sending it back today after a not so good experience with customer support.This is a pretty horrible laptop,I really had high hopes.Back to Alienware i guess

Razamax

Dead_Bang said:

I bought Mt Helios 500 ph517 51 72nu a couple weeks ago.i completely wiped,formated C drive and installed new win 10. I downloaded all new updated drivers.
I can barely hear any sound,less than half the volume of my AW. I followed some links I got here but no help.Rolled back,usef driver from realtek,from Acer site,installed 3rd party app,still no change.

When you wiped the hard drive, did you reinstall Wavemaxx Audio back on it? The laptop is designed in a way that the realtek audio drivers work with Wavemaxx audio to output good sound. Wavemaxx has the equalizer and various audio presets and it makes the audio sound really good. When I disable Wavemaxx on my Helios 500, it too sounds very quiet.

Dead_Bang

I did reinstall it but i could not configure it,it was all grayed out.I tried several times,uninstalling and reinstalling from the Acer driver website

Razamax

I had a similar problem. See this thread (from the first post)

https://community.acer.com/en/discussion/comment/619459#Comment_619459

Dead_Bang

Razamax said:

I had a similar problem. See this thread (from the first post)

https://community.acer.com/en/discussion/comment/619459#Comment_619459

I followed the link,did it all as laid out and uh... it worked! Holy cow,so it was all on me. Acer should give you a commission because you just saved themselves a return. Can't thank you enough! They need to add some flash cards to their troubleshooting list,my experience with them just left me speechless,they had no idea and just wanted me to return it for repairs... good gravy

Razamax

@Dead_Bang,

You are welcome. I am glad was able to help. I myself spent 2-3 days on this WaveMaxx issue.

By the way, one more tip, I noticed that my laptop sounded even better if I disabled Acer TrueHarmony. You should not have two sound enhancers installed on one system anyways. Unfortunately, the only way to disable TrueHarmony is by uninstalling Predator Sense, as it is integrated with Predator Sense and there is no way to disable it.

You can test it and if sound output is more important to you than the functions contained within Predator sense, then you can uninstall predator sense too. Your laptop will sound a lot better, especially when you have headphones connected to it.

Quick Links

Top Members

Weekly

Puraw 280

Jack22 160

RenanVilela 95

Diya1811 90

GAMING6698 75

Swift Series Intel^® Evo™

Game Pass

Acer Corner

Gaming on Chromebook

Swift Series Intel® Evo™

Game Pass

Acer Corner

Gaming on Chromebook

Swift Series Intel^® Evo™