Dear Acer,
I am one of the users with a monitor from your new nitro series, Nitro VG270UP.
Since the first day I noticed random black boxes and vertical lines that appear randomly for a fraction of a second (like artifacts), sometimes it doesn't happen for a few hours and sometimes its few times per hour.
I created multiple topics about this problem on other forums and after a few days I learned that I am not the only one with this problem, it appears across Nitro monitors with different models.
So far it happened on:
-
XV273K
- XV272UP
- VG271U
- VG270UP
It looks like this but colors are more black and grey than purple
https://www.youtube.com/watch?v=gFDtw8jh-Cw
We tried different displayport cables, switching to hdmi cable, using monitor with another GPU and all kind of troubleshooting, nothing fixed it. Sadly, I had to return my monitor and refund it. Some users got a replacement and issue is still there on replacement model, for some of them even worse than before.
At this point we think that many users are affected but didn't notice it yet or just didnt bother to post on forums because at first its hard to notice it since it happens very quickly and not all the time, but its there.
Today I saw similiar topic on your forums from 2 years ago.
https://community.acer.com/en/discussion/441879/xb321hk-weird-artifact/p1
I am 100% positive that this issue from XB321HK is now back on new Nitro models, in that thread you apologized to users and told them to RMA monitors. I am using Acer products for years and never had problems with them until now, I really like monitos from this new series but this issue needs to be fixed or at least give us public statement, confirmation that something is wrong or any information.
Some of this models are hard to find in Europe to buy, I am assuming you are aware of the problem and fixing it for future batches but please give us some info regarding this. I just want some of Acer staff read my topic and notify manufacturer about this if they are not aware.
Regards
