Driver issues with my A315-41G-R1GR

Hi since amd doesn't make drivers for A315-41G anymore I've been in quite a sticky situation. I was having another issue earlier which was " Partially installed " so I uninstalled the amd drivers & reinstalled them, this time it was the new adrenalin drivers, I express installed & got this : "Components are already installed ". I'm quite lost on what to do, I've seen other posts about A315-41G issues & I haven't found it very clear.

My specs & other info :
AMD Ryzen 3 2200U with Radeon Vega Moble Gfx 2.50Ghz
AMD Radeon 535 with 2GB Dedicated VRAM
8GB DDR4 Memory ( 6.9 GB usable )
Serial Number NXGYBSA002817060163400
SNID 81702459834
Windows version 1809, OS build 17763.316
I believe it is in warrant but I could be wrong.

Thanks,
Dan

Accepted answers

Commodore_1995#

Try uninstalling the current driver with this program: https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Then download this driver: https://global-download.acer.com/GDFiles/Driver/VGA/VGA_AMD_17.40.3601.1004_W10x64_A.zip?acerid=636610010541553330&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE A315-41G&OS=ALL&LC=pt&BC=ACER&SC=PA_3

All comments

Commodore_1995#

Hello! Have you updated bios and downloaded the drivers here? https://www.acer.com/ac/pt/BR/content/support-product/7600?b=1

WatJstHappnd

egydiocoelho said:

Hello! Have you updated bios and downloaded the drivers here? https://www.acer.com/ac/pt/BR/content/support-product/7600?b=1

How do I go about updating my bios? And which drivers do I download ?

Commodore_1995#

Updating bios is a risky procedure! It is necessary to be connected to the power adapter, with the battery charged and with no device connected to the usb port!

Before, go to this website "https://www.amd.com/en/support" and try to update the drivers automatically!

WatJstHappnd

egydiocoelho said:

Updating bios is a risky procedure! It is necessary to be connected to the power adapter, with the battery charged and with no device connected to the usb port!
Before, go to this website "https://www.amd.com/en/support" and try to update the drivers automatically!

I tried updating them automatically, I pressed express install & got " Components are already installed ". But I cannot open Amd Radeon Settings.

Commodore_1995#

Check this video:

https://www.youtube.com/watch?v=SUFyC_0uTK8

WatJstHappnd

egydiocoelho said:

Check this video:
https://www.youtube.com/watch?v=SUFyC_0uTK8

I'm getting the error 182 when I install the drivers

Commodore_1995#

Try using the ddu program to completely uninstall the amd driver and then download the driver from the Acer website:
https://community.amd.com/external-link.jspa?url=http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

I've heard that it is not amd who does the ryzen drivers, but rather the notebook manufacturer itself!

WatJstHappnd

egydiocoelho said:

Try using the ddu program to completely uninstall the amd driver and then download the driver from the Acer website:
https://community.amd.com/external-link.jspa?url=http://www.guru3d.com/files-details/display-driver-uninstaller-download.html
I've heard that it is not amd who does the ryzen drivers, but rather the notebook manufacturer itself!

Sorry I don't understand what driver from the acer website am I downloading ?

Commodore_1995#

Try uninstalling the current driver with this program: https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Then download this driver: https://global-download.acer.com/GDFiles/Driver/VGA/VGA_AMD_17.40.3601.1004_W10x64_A.zip?acerid=636610010541553330&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE A315-41G&OS=ALL&LC=pt&BC=ACER&SC=PA_3

WatJstHappnd

egydiocoelho said:

Try uninstalling the current driver with this program: https://www.guru3d.com/files-details/display-driver-uninstaller-download.html
Then download this driver: https://global-download.acer.com/GDFiles/Driver/VGA/VGA_AMD_17.40.3601.1004_W10x64_A.zip?acerid=636610010541553330&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE A315-41G&OS=ALL&LC=pt&BC=ACER&SC=PA_3

I believe this has fixed my problem, thank you heaps !
I was about to waste $50 or so to get it repaired, which I definitely don't have to throw around!