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Driver issues with my A315-41G-R1GR

Hi since amd doesn't make drivers for A315-41G anymore I've been in quite a sticky situation. I was having another issue earlier which was " Partially installed " so I uninstalled the amd drivers & reinstalled them, this time it was the new adrenalin drivers, I express installed & got this :  "Components are already installed ".     I'm quite lost on what to do, I've seen other posts about A315-41G issues & I haven't found it very clear.

My specs & other info : 
AMD Ryzen 3 2200U with Radeon Vega Moble Gfx 2.50Ghz
AMD Radeon 535 with 2GB Dedicated VRAM
8GB DDR4 Memory ( 6.9 GB usable )
Serial Number NXGYBSA002817060163400
SNID 81702459834
Windows version 1809, OS build 17763.316
I believe it is in warrant but I could be wrong.


Thanks,
Dan

Best Answer

FAQ & Answers

  • Hello! Have you updated bios and downloaded the drivers here? https://www.acer.com/ac/pt/BR/content/support-product/7600?b=1
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em promover! If you liked my answer, mark it as a solution by clicking on Promote!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • WatJstHappndWatJstHappnd Posts: 7Member New User
    Hello! Have you updated bios and downloaded the drivers here? https://www.acer.com/ac/pt/BR/content/support-product/7600?b=1
    How do I go about updating my bios?  And which drivers do I download ?
  • Updating bios is a risky procedure! It is necessary to be connected to the power adapter, with the battery charged and with no device connected to the usb port!
    Before, go to this website "https://www.amd.com/en/support" and try to update the drivers automatically!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em promover! If you liked my answer, mark it as a solution by clicking on Promote!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • WatJstHappndWatJstHappnd Posts: 7Member New User
    Updating bios is a risky procedure! It is necessary to be connected to the power adapter, with the battery charged and with no device connected to the usb port!
    Before, go to this website "https://www.amd.com/en/support" and try to update the drivers automatically!
    I tried updating them automatically, I pressed express install & got " Components are already installed ". But I cannot open Amd Radeon Settings.
  • Check this video:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em promover! If you liked my answer, mark it as a solution by clicking on Promote!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • WatJstHappndWatJstHappnd Posts: 7Member New User
    edited February 23
    Check this video:


    I'm getting the error 182 when I install the drivers
  • Try using the ddu program to completely uninstall the amd driver and then download the driver from the Acer website: 
    https://community.amd.com/external-link.jspa?url=http://www.guru3d.com/files-details/display-driver-uninstaller-download.html
    I've heard that it is not amd who does the ryzen drivers, but rather the notebook manufacturer itself!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em promover! If you liked my answer, mark it as a solution by clicking on Promote!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • WatJstHappndWatJstHappnd Posts: 7Member New User
    Try using the ddu program to completely uninstall the amd driver and then download the driver from the Acer website: 
    https://community.amd.com/external-link.jspa?url=http://www.guru3d.com/files-details/display-driver-uninstaller-download.html
    I've heard that it is not amd who does the ryzen drivers, but rather the notebook manufacturer itself!
    Sorry I don't understand what driver from the acer website am I downloading ? 

  • egydiocoelhoegydiocoelho Posts: 16,206ACE Trailblazer
    Accepted Answer
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em promover! If you liked my answer, mark it as a solution by clicking on Promote!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • WatJstHappndWatJstHappnd Posts: 7Member New User
    I believe this has fixed my problem, thank you heaps !
    I was about to waste $50 or so to get it repaired, which I definitely don't have to throw around!
  • Great my friend!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em promover! If you liked my answer, mark it as a solution by clicking on Promote!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
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