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No active thunderbolt controller

JDCaronaJDCarona Posts: 4Member New User
Hello

My model is the Acer Aspire VN7-593G.

I recently bought an eGPU enclosure (omen accelerator). I plugged the device via thunderbolt and it recognized the device as an usb hub device. I tested the enclosure on another laptop and it worked like a charm. I compared the two what was different and i noticed that on my laptop there is no thunderbolt controller:

My acer laptop

My other laptop

I have installed the thunderbolt driver on the acer website but it still does not show up. 

If you need more information just ask. 
Thank you in advance.

FAQ & Answers

  • Jack22Jack22 Posts: 1,518ACE Pathfinder
    @JDCarona
    Your unit has Thunder bolt



    Click on 'Yes' if the comment answers your question!
  • JDCaronaJDCarona Posts: 4Member New User
    I know my laptop has thunderbolt. But my issue is that if i plug a thunderbolt device (for example the egpu) in it recognizes it as a normal usb device.
    On the screenshot it is displayed that my laptop cannot find a thunderbolt controller
  • Jack22Jack22 Posts: 1,518ACE Pathfinder
    edited February 15
    @JDCarona
    Please try this. It will resolve the issue

    Firmware update can resolve Thunderbolt 3 recognition

    Why does my computer not recognize Thunderbolt 3 devices?. Use the following steps to update the Thunderbolt 3 firmware to the latest version:

    1. Visit the Drivers and Manuals section of the Acer support website.
    2. Enter your Serial Number/SNID or search for your product by Model.
    3. Select BIOS/Firmware Select the latest Firmware.
    4. Click the Download link for the file you want to download.
    5. Unzip the file.
    6. Right click the file names Setup.bat and choose Run as administrator.

    Click on 'Yes' if the comment answers your question!

  • JDCaronaJDCarona Posts: 4Member New User
    I have also tried this.
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