Predator helios 300 freeze after format

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Supremo27
Supremo27 Member Posts: 2 New User
edited November 2023 in 2019 Archives
HI everyone 
ijust wanna ask if some of you experience it here that after you format your laptop it freezes and not moving at all that i need to long press the power of to shut it down and reset the battery.

i hope you can help me
thank you

Best Answer

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Answer ✓
    Options
    Probably a driver issue. Try installing the latest drivers from Nvidia and Intel.

    Can you post your device's model number and specs?
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Answer ✓
    Options
    Probably a driver issue. Try installing the latest drivers from Nvidia and Intel.

    Can you post your device's model number and specs?
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Supremo27
    Supremo27 Member Posts: 2 New User
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    Predator PH317-52
    intel i7
    nvidia geforce 1050Ti
    windows 10
    right now im trying to download the updates and see if it works