HOW CAN I FIX THE CAMERA ON PREDATOR HELIOS 300( PH315-51)?

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Answers

  • Vinayak096
    Vinayak096 Member Posts: 43 Devotee WiFi Icon
    @Rudy21 I just rest my laptop still same issue

  • rohit570
    rohit570 Member Posts: 8

    Tinkerer

    uninstall your camera drivers in device manager
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited February 2019
    The error code he is getting its in the windows 10 camera app and thats completely normal if you have your webcam off on privacy settings it will always show the same error code but if in the device manager says the webcam driver is installed and working properly as these are a microsoft windows drivers and its exactly the same driver for all laptop webcams and if he already has the webcam on in privacy settings i would say the webcam is faulty contact acer support asap for a possible warranty repair/replacement and regarding windows system restore it's completely useless never worked properly on xp never worked properly on 7 and will never work properly on any MS system, system restore its just an MS illusion that you can fix issues by going back which u can't i tried myself many times untill i just gave up because its useless the only safe way to restore a system completely its to keep creating an image constantly having acronis true image installed or clone the drive to another one just to have an earlier working backup


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    @Rudy21 I just rest my laptop still same issue

    Looks like its a hardware issue. In this case i would recommend you to contact acer support for warranty help
    Click on 'Yes' to accept my comment as answer
  • Vinayak096
    Vinayak096 Member Posts: 43 Devotee WiFi Icon
    Answer ✓
    i got my camera replaced under warranty. It works well now. Thanks everyone who helped me.
  • SanyamJain
    SanyamJain Member Posts: 4 New User
    This worked for me. Try to see if it works for you.

    https://youtu.be/XP5IjqpQB74
  • FAIZ
    FAIZ Member Posts: 12

    Tinkerer

    edited March 2021
    mr. vinayak i went thorug same issue finally i got the solution .
     just intall IO Drivers_Intel_30.100.1713.2_W10x64_A
    download this driver from official acer site 
    pls give response if it helps
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