HOW CAN I FIX THE CAMERA ON PREDATOR HELIOS 300( PH315-51)?

Vinayak096
Vinayak096 Member Posts: 43 Devotee WiFi Icon

Best Answer

  • Vinayak096
    Vinayak096 Member Posts: 43 Devotee WiFi Icon
    Answer ✓
    i got my camera replaced under warranty. It works well now. Thanks everyone who helped me.
«1

Answers

  • Vinayak096
    Vinayak096 Member Posts: 43 Devotee WiFi Icon
    NEED HELP....
    Video Capture Devices
    Number of Devices: 1
    ---------------------
               FriendlyName: USB Boot
                   Category: Camera
               SymbolicLink: \\?\usb#vid_0bda&pid_5841&mi_00#6&f59e281&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
                   Location: Front
                   Rotation: 0
               Manufacturer: Microsoft
                 HardwareID: USB\VID_0BDA&PID_5841&REV_0103&MI_00,USB\VID_0BDA&PID_5841&MI_00
                 DriverDesc: USB Video Device
             DriverProvider: Microsoft
              DriverVersion: 10.0.17763.1
          DriverDateEnglish: 6/21/2006 00:00:00
        DriverDateLocalized: 6/21/2006 12:00:00 AM
                    Service: usbvideo
                      Class: Camera
              DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
                ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
                ProblemCode: No Problem
      BusReportedDeviceDesc: USB Boot
                     Parent: USB\VID_0BDA&PID_5841\2012
          DriverProblemDesc: n/a
               UpperFilters: n/a
               LowerFilters: WdmCompanionFilter
                      Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp
          ContainerCategory: n/a
              SensorGroupID: n/a
                       MFT0: n/a
                       DMFT: n/a
        CustomCaptureSource: n/a
      DependentStillCapture: n/a
         EnablePlatformDMFT: n/a
                  DMFTChain: n/a
     EnableDshowRedirection: n/a
         FrameServerEnabled: False
            AnalogProviders: n/a
                 ProfileIDs: n/a
  • Nadeem149
    Nadeem149 Member Posts: 5 New User
    Go To Device manager, right click the webcam and uninstall the drivers for it. Make sure you select delete the drivers.

    restart your computer.

    Then go on windows update and check updates for the latest drivers.

    or go to device manager, and click scan for changes 
  • Yason
    Yason Member Posts: 8

    Tinkerer

    Go to Microsoft Store (open Store app)-> "Download and updates" to see if any update Camera app. 
  • Vinayak096
    Vinayak096 Member Posts: 43 Devotee WiFi Icon
    Nadeem149 said:
    Go To Device manager, right click the webcam and uninstall the drivers for it. Make sure you select delete the drivers.

    restart your computer.

    Then go on windows update and check updates for the latest drivers.

    or go to device manager, and click scan for changes 
    Didn't work.
  • Vinayak096
    Vinayak096 Member Posts: 43 Devotee WiFi Icon
    Yason said:
    Go to Microsoft Store (open Store app)-> "Download and updates" to see if any update Camera app. 
    Updated. Still no change.
  • Vinayak096
    Vinayak096 Member Posts: 43 Devotee WiFi Icon
    Please help me out....
  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    @Vinayak096

    Try the steps mentioned in this link
    Click on 'Yes' to accept my comment as answer
  • Vinayak096
    Vinayak096 Member Posts: 43 Devotee WiFi Icon
    Rudy21 said:
    @Vinayak096

    Try the steps mentioned in this link
    NOT WORKING;
    1.tried logging out and again logged in into my only account
    2.updated to Windows 1809 and checked for other updates on the store
    3.all the drivers are updated
  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    Rudy21 said:
    @Vinayak096

    Try the steps mentioned in this link
    NOT WORKING;
    1.tried logging out and again logged in into my only account
    2.updated to Windows 1809 and checked for other updates on the store
    3.all the drivers are updated
    Can you try to access safe mode and check if the camera shows up.

    Use this link to know how to access safe mode
    Click on 'Yes' to accept my comment as answer
  • Vinayak096
    Vinayak096 Member Posts: 43 Devotee WiFi Icon
    Rudy21 said:
    Can you try to access safe mode and check if the camera shows up.

    Use this link to know how to access safe mode

  • Vinayak096
    Vinayak096 Member Posts: 43 Devotee WiFi Icon
    With different startup option (MSCONFIG)
  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    @Vinayak096

    not that click on first option and follow the steps to access camera in safe mode
    Click on 'Yes' to accept my comment as answer
  • Vinayak096
    Vinayak096 Member Posts: 43 Devotee WiFi Icon
    IN SAFE MODE THIS APPEARS


  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    @Vinayak096

    Can you turn off the anti-virus software if any and then check if you are able to access camera
    Click on 'Yes' to accept my comment as answer
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited February 2019
    Did u made sure the camera is enabled on windows privacy settings download and install acer crystal eye software (used for old win7 laptops) and check if your webcam is working properly


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Vinayak096
    Vinayak096 Member Posts: 43 Devotee WiFi Icon
    Rudy21 said:
    @Vinayak096

    Can you turn off the anti-virus software if any and then check if you are able to access camera
    There's no antivirus
  • Vinayak096
    Vinayak096 Member Posts: 43 Devotee WiFi Icon
    xapim said:
    Did u made sure the camera is enabled on windows privacy settings download and install acer crystal eye software (used for old win7 laptops) and check if your webcam is working properly
    Tried that but didn't work
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited February 2019
    Tried ? is the webcam enabled on privacy or not if its enabled for all aps and you dont have any image might be a faulty webcam if so i suggest sending it for replace/repair

    https://snag.gy/YH0ldf.jpg


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • rohit570
    rohit570 Member Posts: 8

    Tinkerer

    Nadeem149 said:
    Go To Device manager, right click the webcam and uninstall the drivers for it. Make sure you select delete the drivers.

    restart your computer.

    Then go on windows update and check updates for the latest drivers.

    or go to device manager, and click scan for changes 
    Didn't work.
    same problem but this method worked for me.
  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    rohit570 said:
    Nadeem149 said:
    Go To Device manager, right click the webcam and uninstall the drivers for it. Make sure you select delete the drivers.

    restart your computer.

    Then go on windows update and check updates for the latest drivers.

    or go to device manager, and click scan for changes 
    Didn't work.
    same problem but this method worked for me.
    Yeah usually these steps would resolve the problem. But for @Vinayak096 he is getting error code.

    @Vinayak096 Have you tried performing system restore. If not give that a try


    Click on 'Yes' to accept my comment as answer
This discussion has been closed.