Can't use mouse or keyboard

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meeshell
meeshell Member Posts: 1 New User
edited March 1 in 2019 Archives
My desktop did an update last night.  Now its stuck on this screen and my mouse and keyboard will not work. What can I do to resolve this? 

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  • Commodore_1995#
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    What is the exact model of your desktop? Example an515-51-75kz! Did you try connecting another mouse or keyboard to the usb port?
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    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
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