Hey guys. So I've recently bought this laptop from Currys just under 2 weeks ago and I'm having issues regarding display and the laptop randomly crashing. These issues have been here since I got the laptop. I've gone through a number of different ways to test these so bear with me please I'll try and structure this in a way that it makes sense.
The first issue is whenever I try to watch a video it will sometimes end up with part of the video player or all of it turning green or green/red (Image attached). This is easily reproducible.
The thing with this issue is that if I screenshot it and paste said screenshot it appears fine. This is also on Google Chrome, I haven't ran into any kinds of these issues on Microsoft Edge when trying to do the same and I have no idea why.
The second issue is with the gaming client for League of Legends. Every now and then when I close/bring focus to another app or screen that isn't the League of Legends client, parts of the screen will be completely blacked out. I have to hover/click over them with the mouse to get them back which doesn't bring it back all of the time (Image attached). This one is slightly harder to reproduce as I haven't found the exact trigger for it (if there is one) Again unsure why this happens, I wanted to chalk it up to the League of Legends client being substandard but my older laptop (7+ years) has no such issue with the client.
The biggest issue is every now and then with general browsing and watching videos on YouTube leads to a black screen and the laptop crashing. I have to force shut down and reboot it. The laptop works fine after this is done but still frustrating as it is almost a daily occurrence. I haven't been able to reproduce this but it'll just happen on a moments notice. I first thought it was through videos but then it happened when I wasn't which threw that theory out the window.
Here's a list of things I've done so far with the first issue still being there (with the help of calling TeamKnowHow)
- Uninstalled both graphics cards devices and restarted
- Factory reset the laptop
- Checked for and Updated drivers and restarted
The first issue is still here, I haven't been able to test the League of Legends Client or keep it running to see what makes it crash.
A few other things to note if it would be of any help.
- It's never crashed or had any issue running games, including the more demanding ones (GTA V, Apex Legends, PUBG)
- We initially thought it was flicking(?) between trying to figure out what graphics card to use (Radeon RX 560X Series & AMD Radeon(TM) Vega 8 Graphics) but looking at the AMD Radeon Settings they appear to be locked to the correct things (RX560 X for gaming, Vega 8 almost everything else)
Any help would be grateful, leaning towards a hardware issue out of my hands from what I've been told so far but trying my luck here.
Thanks
