Spin 5 turning itself off

karafisher
karafisher Member Posts: 2 New User
edited November 2023 in 2019 Archives
Help! I've owned my Spin 5 laptop for about a year, and just recently it's begun turning itself off completely randomly. My first thought was overheating but it happens both when I've been using it for a while and when I've just turned it on. Any suggestions? Thanks in advance!

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    edited February 2019
    Does it happen when the device plugged in?
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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    Click on 'Yes' if the comment answers your question!

  • karafisher
    karafisher Member Posts: 2 New User
    Both, but mainly when it's unplugged and running on battery
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    I assume this happens at any time no matter what you do on the laptop, as you haven't specified certain scenarios in which it happens.

    Try resetting the battery:
    https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!