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Why my acer nitro 5 cant play games ?

EasonChuahEasonChuah Posts: 8Member New User
edited February 10 in Nitro and Aspire Gaming
Hello there i recently bought a acer nitro AN515-42 with AMD RX560 and Vega 8 graphics.Serial Number ********************** . SNID ************. I bought this laptop so i can play some games but all the games i downloaded can even run at 20 fps . I have used all the method to use the Rx560 but the performance is still the same . I hope to get this problem fixed as soon as possible.

FAQ & Answers

  • ven98ven98 Posts: 4,045ACE Pathfinder
    Can you post you device's full specs?
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • C3lv1c3C3lv1c3 Posts: 32Member Troubleshooter
    ACER needs to release new Adrenaline 2019 drivers asap!!!
  • EasonChuahEasonChuah Posts: 8Member New User
    - acer nitro AN515-42   
    -AMD Ryzen 5 2500U 
    -AMD RAEDON RX 560X with 4gb dedicated VRAM
    pls tell me how to fix this problem because i bought this lapatop to play some games but i cant play any game at 60 fps even in low graphics. pls response asap
  • EasonChuahEasonChuah Posts: 8Member New User
    Acer can u pls response because this laptop should run games easily.

  • ven98ven98 Posts: 4,045ACE Pathfinder
    Have you tried installing the driver from Acer's driver page. Also make sure the games are running of the RX560X not the Vega8 that is integrated in the CPU.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • EasonChuahEasonChuah Posts: 8Member New User
    How to install the driver ?

  • ven98ven98 Posts: 4,045ACE Pathfinder
    Go to this webpage, find your device, download the vga driver and install it:
    https://www.acer.com/ac/en/AU/content/drivers
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • EasonChuahEasonChuah Posts: 8Member New User
    After download what should i do ?
  • ven98ven98 Posts: 4,045ACE Pathfinder
    Extract the download file if it is archived and then run it.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • EasonChuahEasonChuah Posts: 8Member New User
    after extract ?

  • ven98ven98 Posts: 4,045ACE Pathfinder
    ven98 said:
    Extract the download file if it is archived and then run it.

    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • EasonChuahEasonChuah Posts: 8Member New User
    after install what shoul i do
  • ven98ven98 Posts: 4,045ACE Pathfinder
    Check if the games will run as they are supposed to.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • EasonChuahEasonChuah Posts: 8Member New User
    It is still very lag . not even 20 fps
  • ven98ven98 Posts: 4,045ACE Pathfinder
    I suggest you to open radeon settings and look for an option to constantly enable the dedicated GPU. Unfortunately, I don't have a device with AMD CPU and GPU, so I can't really show a screenshot of how it can be done.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

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