Screen displays Acer logo then goes dark

MATHamilton
MATHamilton Member Posts: 1 New User
edited August 2023 in 2019 Archives
We have an Aspire V5.  When you turn it on, the Acer logo displays on the laptop screen, then goes dark.  If you plug in an external monitor, the laptop displays fine on the monitor.  No other issues.  Why does the laptop screen go dark?

Thanks

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Have you tried pressing Fn+F5 to change the display output in windows?
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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