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Windows 10 doesn't boot PH315-51

124

FAQ & Answers

  • ven98ven98 Posts: 4,045ACE Pathfinder
    Just make sure the BIOS is set to AHCI before installing windows.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • xapimxapim Posts: 2,475ACE Pathfinder
    yest try on ahci mode if you are still able to access the acer recovery if so install windows normally (clean install) if not got to bios and set it to what it was before and install windows


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • nabaskinabaski Posts: 43Member New User
    xapim said:
    yest try on ahci mode if you are still able to access the acer recovery if so install windows normally (clean install) if not got to bios and set it to what it was before and install windows
    The alt+f10 command doesn't do anything on boot even on ahci. Going to install windows normally 
  • xapimxapim Posts: 2,475ACE Pathfinder
    edited February 10
    Are you trying it when you boot the laptop before the predator logo appears because as soon as u see the predator logo and you see the windows loading circle its too late it has to be right after u hit the power button but if it doesnt work on any mode just install windows normally


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • nabaskinabaski Posts: 43Member New User
    xapim said:
    Are you trying it when you boot the laptop before the predator logo appears because as soon as u see the predator logo and you see the windows loading circle its too late it has to be right after u hit the power button but if it doesnt work on any mode just install windows normally
    Yeah, I tried doing it right after pressing the power button 
  • xapimxapim Posts: 2,475ACE Pathfinder
    edited February 10
    Just install it as normal see where it leads u seems it might not work because the raid was broken and it can't read the hidden acer recovery partition might be able to after the new installation or might even be gone forever if so only way to get it back it;s to send it back for repair so acer can reinstate it


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • nabaskinabaski Posts: 43Member New User
    edited February 10
    Ok, I'm on windows now. Can I put the hdd in now, or do I need to do something else before doing it? 
  • xapimxapim Posts: 2,475ACE Pathfinder
    edited February 10
    nabaski said:
    Ok, I'm on windows now. Can I put the hdd in now, or do I need to do something else before doing it? 
    yes but make sure you uninstall/disable intel rst so the same doesn't happen again and you might also need to download and install all the drivers/apps from acer support website for your model



    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • ven98ven98 Posts: 4,045ACE Pathfinder
    You can leave the iRST installed if you want. Just make sure to disable it only if the same pop-ups begin to appear again, which I doubt will happen.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • nabaskinabaski Posts: 43Member New User
    edited February 10
    xapim said:
    nabaski said:
    Ok, I'm on windows now. Can I put the hdd in now, or do I need to do something else before doing it? 
    yes but make sure you uninstall/disable intel rst so the same doesn't happen again and you might also need to download and install all the drivers/apps from acer support website for your model

    The only thing I can find about Intel is the processor graphics. Is it possible to grab nvidias drivers from my desktop, since it's the same gpu? Or should I download Nvidia from their website? 
  • ven98ven98 Posts: 4,045ACE Pathfinder
    nabaski said:
    xapim said:
    nabaski said:
    Ok, I'm on windows now. Can I put the hdd in now, or do I need to do something else before doing it? 
    yes but make sure you uninstall/disable intel rst so the same doesn't happen again and you might also need to download and install all the drivers/apps from acer support website for your model

    The only thing I can find about Intel is the processor graphics 
    That is great then. 
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • nabaskinabaski Posts: 43Member New User
    edited February 10
    Ok, so something weird happened.. it says my hdd only has 128gb (probably the active partition?) and it got all the files I previously had on the ssd before formatting it
  • ven98ven98 Posts: 4,045ACE Pathfinder
    That is something new. Probably the RAID array that was created wasn't RAID 0. Go to disk management and there will be unallocated space on the HDD. Right click on the unallocated space and then select create a new simple volume or add simply add the unallocated space to the existing volume.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • nabaskinabaski Posts: 43Member New User
    edited February 10
    ven98 said:
    That is something new. Probably the RAID array that was created wasn't RAID 0. Go to disk management and there will be unallocated space on the HDD. Right click on the unallocated space and then select create a new simple volume or add simply add the unallocated space to the existing volume.

    ven98 said:
    That is something new. Probably the RAID array that was created wasn't RAID 0. Go to disk management and there will be unallocated space on the HDD. Right click on the unallocated space and then select create a new simple volume or add simply add the unallocated space to the existing volume.
    There's a 1022MB NTFS partition in the hdd called Recovery. Should I leave it be, or it isn't necessary? 
  • Colleague ven98 referred to this, see:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • nabaskinabaski Posts: 43Member New User
    Colleague ven98 referred to this, see:

    Yeah, I understood what he meant. But I'm talking about this: 
  • egydiocoelhoegydiocoelho Posts: 23,146ACE Trailblazer
    edited February 10
    Se você quer deixar o hd apenas como backup, não há necessidade de manter essas partições. Entretanto, verifique que há uma unidade Acer c:\ e essa partição, contém a partição de recuperação da Acer. Eu recomendo que você não delete essas partições por causa da partição de recuperação da Acer!

    If you want to leave the HD only as a backup, there is no need to keep these partitions. However, verify that there is an Acer c: \ drive and this partition contains the Acer recovery partition. I recommend that you do not delete these partitions because of the recovery partition of Acer!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • ven98ven98 Posts: 4,045ACE Pathfinder
    When windows is unable to boot you can open the recovery menu and use the troubleshooting options thanks to this partition. Also, I believe this partition contains the OEM software(only if it is shown as Healthy(OEM partiton)) like predator sense and acer care centre, so even if you factory reset the device you will have predator sense installed by default. I don't know if this partition can be even used now, as you are using a default copy of windows. 

    You have the same recovery partition on the SSD just without the OEM software on it, so you can remove the one from the HDD if you need this 1GB.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • nabaskinabaski Posts: 43Member New User
    ven98 said:
    When windows is unable to boot you can open the recovery menu and use the troubleshooting options thanks to this partition. Also, I believe this partition contains the OEM software(only if it is shown as Healthy(OEM partiton)) like predator sense and acer care centre, so even if you factory reset the device you will have predator sense installed by default. I don't know if this partition can be even used now, as you are using a default copy of windows. 

    You have the same recovery partition on the SSD just without the OEM software on it, so you can remove the one from the HDD if you need this 1GB.
    Alright, thanks for clearing that up 
  • nabaskinabaski Posts: 43Member New User
    A little question: how do I put those 2 together? I tried using one then expanding it, but it doesn't seem to do the trick 
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