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Some issues I am facing Predator G9-591

2

FAQ & Answers

  • AAAZZAAAMMAAAZZAAAMM Posts: 59Member Enthusiast
    xapim said:
    You cannot check gpu/cpu health the gpu/cpu either works or not its the silicon lottery the issue here is it seems you are having thermal issues check your temps
    temps are really high. 50+ during idle and 95+ when I am trying to play. It kind of starts to throttle and causes stutters in game after like 5-10 min of gaming. I will try reapplying thermal paste when it arrives, in the meantime anything else I need to know or can try to solve some of the issue?
  • AAAZZAAAMMAAAZZAAAMM Posts: 59Member Enthusiast
    Oh and I want to talk about another issue I am having. Anytime I play videos whether in browser or a media players, occasions I get a black screen for a second or 2. Anyone knows why that is happening
  • AAAZZAAAMMAAAZZAAAMM Posts: 59Member Enthusiast
    Hey guys, so I opened the computer yesterday and the fans were really really messed up, the guy before me never cleaned it I presume. So now I am getting really way better thermals. Like 60 degrees when playing league of legends compared to 97 degrees and throttling. 

    But I still have 1 problem that idk how to fix, its kind of 2 issues but similar. 
    First when i try to install a driver or something and it asks me to restart, the computer turns on but I get a black screen and I can see and press the keyboard but nothing on screen. 
    Second when playing videos on browser or media player occasionally get just randomly a black screen for a second or 2. 
  • xapimxapim Posts: 3,106ACE Pathfinder
    xapim said:
    You cannot check gpu/cpu health the gpu/cpu either works or not its the silicon lottery the issue here is it seems you are having thermal issues check your temps
    temps are really high. 50+ during idle and 95+ when I am trying to play. It kind of starts to throttle and causes stutters in game after like 5-10 min of gaming. I will try reapplying thermal paste when it arrives, in the meantime anything else I need to know or can try to solve some of the issue?
    Undervolt and optimize windows regarding your other issues try a battery power drain press battery pinhole for 30s and let it rest for about 20mnts then boot into bios reset setup defaults see if it helps if not might have something to do with windows itself it would be a good idea for a fresh install but backup all u need first


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • AAAZZAAAMMAAAZZAAAMM Posts: 59Member Enthusiast
    xapim said
    Undervolt and optimize windows regarding your other issues try a battery power drain press battery pinhole for 30s and let it rest for about 20mnts then boot into bios reset setup defaults see if it helps if not might have something to do with windows itself it would be a good idea for a fresh install but backup all u need first
    Tried fresh install battery reset and and bios reset 
  • xapimxapim Posts: 3,106ACE Pathfinder
    edited February 11
    Also use Acer stock drivers you you aren't using it already they are the best drivers to use they were customized for your hardware's best performance


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • AAAZZAAAMMAAAZZAAAMM Posts: 59Member Enthusiast
    xapim said:
    Also use Acer stock drivers you you aren't using it already
    Yup all drivers from acer only

  • xapimxapim Posts: 3,106ACE Pathfinder
    edited February 11
    So you still face the same issue that is weird the last thing that u can try it's a fresh windows install reset to factory settings using acer factory system recovery it might fix it as your issue might also be due to some windows update microsoft has been messing up a lot lately with the updates this i why mine are completely disabled since i ugraded to 1809 when it came out apart from this nothing else comes to my mind right now but make sure to backup everything first before a fresh install in case you perform one


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • AAAZZAAAMMAAAZZAAAMM Posts: 59Member Enthusiast
    xapim said:
    So you still face the same issue that is weird the last thing that u can try it's a fresh windows install reset to factory settings using acer factory system recovery it might fix it as your issue might also be due to some windows update microsoft has been messing up a lot lately with the updates this i why mine are completely disabled since i ugraded to 1809 when it came out apart from this nothing else comes to my mind right now but make sure to backup everything first before a fresh install in case you perform one
    Haha did a fresh install as well. I could think of anything else
  • xapimxapim Posts: 3,106ACE Pathfinder
    edited February 11
    so i really don't have anymore ideas unfortunately :) maybe someone else could step in with some more ideas of how to solve this


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • AAAZZAAAMMAAAZZAAAMM Posts: 59Member Enthusiast
    xapim said:
    so i really don't have anymore ideas lol
    Hahahahaha same here 😂😂😂😂. No worries 
  • xapimxapim Posts: 3,106ACE Pathfinder
    One last thing have u tried with an external display/monitor see if the issue is the same


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • AAAZZAAAMMAAAZZAAAMM Posts: 59Member Enthusiast
    xapim said:
    One last thing have u tried with an external display/monitor see if the issue is the same
    Yup. When the screen is black I tried connecting to monitor with HDMI. It got no input and didn't detest it. 
  • xapimxapim Posts: 3,106ACE Pathfinder
    well if you are still on warranty i would try to get it to repair/replace might be a hardware issue


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • AAAZZAAAMMAAAZZAAAMM Posts: 59Member Enthusiast
    xapim said:
    well if you are still on warranty i would try to get it to repair/replace might be a hardware issue
    nope haha
  • xapimxapim Posts: 3,106ACE Pathfinder
    Ups not much that can be done without maybe spending some to check whats wrong with it in a good repair shop



    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • AAAZZAAAMMAAAZZAAAMM Posts: 59Member Enthusiast
    xapim said:
    Ups not much that can be done without maybe spending some to check whats wrong with it in a good repair shop

    Ya might as well do that. Thanks for the assist guys
  • xapimxapim Posts: 3,106ACE Pathfinder
    No worries and sorry we didn't found a solution yet


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • xapimxapim Posts: 3,106ACE Pathfinder
    edited February 11
    @Acer-Manny @Acer-Jose or someone else we have a spammer --> spam/advertisement above


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • AAAZZAAAMMAAAZZAAAMM Posts: 59Member Enthusiast
    probably a spam bot
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