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please anyone from the acer give me the solution for this auto unplug and plugin problem.

ganesh1234Creativeganesh1234Creative Posts: 1Member New User
my Acer predator Helios 300 which had the specifications coming with gtx1050ti and with intel corei7 7th gen CPU with ram being 8 GB in recent times it is creating me a big problem as my laptop itself gets unplugged by itself when it reaches the 100% percent of the battery and along with it, it also makes the annoying sound to notify the laptop is unplugged and plugin it again and again even when it is charging up with the power and it also shadowns by itself sometimes and I am a CG artist and I work a lot and this is making a serious issue with my work I am even unable to work so please tell me how to solve this issue 

FAQ & Answers

  • xapimxapim Posts: 1,127Member High-End Contributor
    edited February 7
    If you are using high demanding apps/games it's normal that the battery will kick in to help the adapter to provide enough power if you use it for long periods of time on demanding tasks  the battery should only start to charge when it reaches 40% or less and that would affect performance as the adpter cannot provide power for both cpu and gpu and battery at the same time but if you use it for short periods of time the battery will start to charge whne it goes below 95% for ex if u use a demanding program/game for 20 or 30mnts that requires the battery to kick in its completely normal that whnen you stop using it or pause it that the adapter will recharge the battery to 100% again but you can try a battery power drain by pressing the battery pinhole for 30s and let it rest for 10 to 20 mnts then boot into bios and reset setup defaults to see if that helps u can also test your adapter with a voltmeter and check if it's outputing the correct voltage required if your laptop it's shuting down by itself you have thermal issues i advise optimize windows/undervolt and if needed repaste with kryonaut


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join/follow the H300 fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https//www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


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