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Hardware problem on the screen of my Acer Predator 300 I7 8gen

MrVailatiMrVailati Posts: 10Member New User
This post is an update of a question I asked some time ago on the screen of my Predator Helios 300. The problem, described in detail is the following: The screen of my laptop came with horizontal lines that would cover a large part of the screen, these they are arranged including a line of pixels every two pixels and appear and disappear in shells of 2 seconds if I have the monitor in 144hz and every 4 if I have it in 60hz. 

So far I have tried connecting an external monitor and this, in its different modes (30hz, 45hz, 60hz and 120hz) works perfect. I installed the latest graphics card drivers and nothing. I hope you can help me, at this time I am far away from the nearest technical service and I do not think I can take it to guarantee until next year.
Thanks.

This is the laptop:
www .amazon. com/dp/B07CTHLX8C/?coliid=I31014SON4H82M&colid=2MXXD93BM7DX3&psc=0&ref_=lv_vv_lig_dp_it

FAQ & Answers

  • MrVailatiMrVailati Posts: 10Member New User
    I think it's a hardware problem, but I do not dry anything yet
  • xapimxapim Posts: 1,415Member Supercomputer Wrangler
    edited February 5
    Well it all points to a faulty display screen i would sent it to warranty for a repair/replacement but contact amazon first to sse what they decide they might even just replace the full laptop if they start to act funny contact acer support directly, anyway before sending it back to whoever alwasy backup everything important you have as they might also perform a clean factory reset and you will loose everything you had stored


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https//www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


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