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My Acer Helios 300 Keyboard light doesn't work anymore after getting it back from repair!

RafiSnappyRafiSnappy Posts: 3Member New User
edited February 4 in Predator Laptops
So I sent my laptop for to repair the power button. I got it back today.. It works perfectly now but then I noticed the keyboard light doesn't light up anymore. Yes I pressed FN+f9. Doesnt work. Yes I tried other FN keys they work perfectly. Is there any driver or internal settings? My final answer will be they messed up the light when they replaced the whole keyboard. Please Help.  

Best Answer

FAQ & Answers

  • ven98ven98 Posts: 4,040ACE Pathfinder
    It is probably a defective backlight. I suggest you to contact Acer and send it to the service centre again.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • RafiSnappyRafiSnappy Posts: 3Member New User
    Accepted Answer
    This is a painnnn.
  • xapimxapim Posts: 1,373Member Mainframe Wrangler
    Either they messed up somehow or they replaced you keyboard with a non backlit one version


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https//www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


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