Aspire E1-572 USB 3 port only working with USB 2 devices

Hi, I should have had this checked under warranty but it never really bothered me in earlier days of using the laptop. I've found that the USB 2 ports work fine and the USB 3 port works with most USB 2 devices, but I can only get USB 3 drives (pen or hdd) to work on the USB 2 ports; they're not recognized when plugged into the USB 3 port. All ports seem to be working properly according to device manager in windows 10. There are reasons why I'd like USB 3 performance now. Could this be a bios issue? I never updated the bios... perhaps this is a known issue?

Accepted answers

All comments

JackE

The port on your machine is a USB3 blue super speed. Unless the stick is also certified to be a USB3 blue super speed, it may not work or work correctly in the super speed port. But it should be backward compatible with the regular USB2 ports. Jack E/NJ

Image: https://us.v-cdn.net/6029997/uploads/editor/8f/oxcyt1zk1tsw.jpg

chagzuki

Thanks, but it’s the other way round, only non-usb 3 devices are recognised on the USB 3 port. I’ve tried a variety of USB 3 devices and they’re not recognised. I’m wondering if enough power is being delivered to that port.

JackE

Sorry, that's not what I meant. USB3 devices that are NOT CERTIFIED USB3 BLUE should work OK in USB2 ports and some USB3 ports. BUT they may not work in a USB3 BLUE PORT. Is the color of the USB3 device plug the same as the color of the laptop's USB3 port? Jack E/NJ

chagzuki

Yes, they use the blue coloured usb 3 plugs. I just realised one device is externally powered so I don’t think it’s a power issue.

JackE

Then I'll guess that either the ACER's USB3 blue port ---or--- the device's USB3 blue plug is a certified blue super speed fake. Jack E/NJ

chagzuki

A fake component in a new acer product (new as in it wasn’t bought second-hand)?

chagzuki

Looking at the port itself I notice the outer rectangular metal is slightly bent, it's not a perfect rectangle like the other ports are. I wonder if this is somehow preventing proper contact... but I don't see why that would mean USB 2 devices work but USB 3 don't.

JackE

>>>A fake component in a new acer product (new as in it wasn’t bought second-hand)? >>>

Or maybe the device is certified blue super speed fake? What is this device? And how do you know it's certified blue super speed? Jack E/Nj

Quick Links

Top Members

Weekly

Puraw 280

Jack22 160

RenanVilela 95

Diya1811 90

GAMING6698 75

Swift Series Intel^® Evo™

Game Pass

Acer Corner

Gaming on Chromebook

Swift Series Intel® Evo™

Game Pass

Acer Corner

Gaming on Chromebook

Swift Series Intel^® Evo™