(column IsGdprNotification does not allow nulls) laptop battery problem?

Zigfried22
Zigfried22 Member Posts: 2 New User
edited November 2023 in 2019 Archives
when trying to use my warranty through customer self service for my laptop model no.NITRO AN515-51.i cannot submit it.it says column Isgdprnotification does not allow nulls.
my laptop's battery is stuck at 0% and says plugged in,not charging.I tried uinstalling the battery drivers and rebooting the laptop.it still did'nt fix the problem

Answers

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Good afternoon Zigfried22!

    Please confirm the following questions:

    Have you tried connecting to other power outlets?
    Does the error occur only on the battery or plugged in too?
    Have you tried another charger yet?
    Ever tested on an outlet outside of your residence?

    After this, perform the following procedures:

    CALIBRATION AND BATTERY RESET

    First, disable Quick Start in the power options and disconnect the notebook from the power outlet.


    httpsikinja-imgcomgawker-mediaimageuploads--xWOn54Iw--c_scalef_autofl_progressiveq_80w_8001526844273443938480png


    BATTERY CONTROLLER RESET

    Access the device manager and look for the "acpi-compatible control method battery driver" and give it up.
    Then restart the notebook for Windows to reinstall and remove any errors.





    Process to reset the battery

        Disconnect the power adapter.
        Locate the hole to reset the battery in the bottom of the computer.
        He inserted a small clip into the hole. Hold the reset button for 05 seconds.
        Let the computer rest for 5 minutes without power.
        Plug in the power adapter and turn on the system.


    https://www.youtube.com/watch?v=NfhgnxUJoZo

    External Battery Pack

    If your notebook has an external battery, proceed as follows:
    1- Unplug the appliance from the mains and then disconnect the battery.
    2- Press the power button for thirty seconds, so that the static power is dissipated.
    3 - Replace the battery and turn the unit on.

    Process for calibrating the battery

    For this, you must turn off the device and give a 100% charge.
    Then unplug and use the battery until the battery runs out.
    Reload it as before.
    Repeat the process 3 times so that all cells are fully calibrated.


    Power Interrupt Button

    There is a power interrupt button:




    If it is not being pressed properly or the casing is misaligned, this error may occur.
    Check the same and use something like a layer of insulation tape to force and press this button correctly.





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  • Zigfried22
    Zigfried22 Member Posts: 2 New User
    edited February 2019
    IT DIDN'T WORK @Maclane.Yes,i tried connecting to other power outlets but it is still at 0%.i haven't tried another charger.when plugged in,the battery shows 0% and doesn't increase at all even when device is turned off.i performed the battery controller reset and battery and calibration reset which unfortunately didn't work.what should i do next?