Can't register invalid SNID,invalid Serial Number. I have a problem and want to access the chatAL221

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mirlhaq
mirlhaq Member Posts: 1 New User
edited February 16 in 2019 Archives
Can't register invalid SNID, invalid Serial Number. I have a problem and want to access the chat.

Monitor Acer AL2216W.

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
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    It would be better in this case to call Acer or just when it ask you the question 'Does your question concern an Acer product you already own?' you select no and once you describe your issue they will redirect you to the appropriate place.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
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    Hi mirlhaq,

    I am very sorry you had problems with the registration of your system. 

    Can you please send me a PM with the S/N of your unit so I can look into this for you?

     

    Thanks,

    Acer-Manny